Account Manager at PropertyPro.ng

Job Description

• As the Account Manager, you will act as the main point of contact for assigned agent accounts.
• Build and maintain strong, long-lasting relationships with clients.
• Understand clients' needs and objectives, and provide tailored solutions to meet their requirements.
• Proactively engage with clients to identify opportunities for upselling and cross-selling additional services.
• You will also manage the subscription process for new and existing agent accounts.
• Guide clients through the subscription options available and assist in selecting the most suitable package.
• Ensure timely renewal of subscriptions and handle any billing-related inquiries.
• You will facilitate training and onboarding process for new clients, ensuring they are fully equipped to maximize the benefits of our platform.
• Provide training and support to clients on how to use our platform effectively, including features, tools, and best practices.
• As a client support, you will act as a trusted advisor to clients, addressing any questions, concerns, or issues they may have.
• Escalate technical or operational issues to the appropriate internal teams for resolution.
• Maintain a high level of responsiveness and professionalism in all client interactions.
• You will also be involved in the retention and growth of client to ensure satisfaction and engagement levels, taking proactive steps to address any areas of concern.
• Identify opportunities for account expansion and revenue growth within assigned client accounts.
• Collaborate with the sales team to develop strategies for retaining existing clients and acquiring new business.