Account Manager at Lana Healthcare

Summary

• We are currently seeking a Healthcare Account Manager to join our team and play a vital role in ensuring an exceptional experience for our patients and clients.
• The Healthcare Account Manager is responsible for establishing and maintaining strong relationships with our clients and patients.
• This role is integral in ensuring that our patients receive the best possible care experience from our team of healthcare professionals.
• The Healthcare Account Manager will also be responsible for expanding our client base by opening new accounts and effectively onboarding new patients.

Key Responsibilities

• Serve as the primary point of contact for existing clients and patients, addressing their needs, concerns, and requests.
• Proactively communicate with patients to ensure they are receiving the highest quality of care.
• Manage and nurture existing client relationships to ensure satisfaction and retention.
• Develop and maintain a deep understanding of each client's needs and expectations.
• Collaborate with the care team to guarantee that services align with patient requirements.
• Identify potential clients and market opportunities.
• Develop and implement strategies for expanding our client base.
• Establish and maintain relationships with prospective clients.
• Facilitate the onboarding process for new patients, ensuring a smooth transition into our care.
• Collaborate with the care team to create customized care plans.
• Monitor the delivery of healthcare services to patients to ensure continuity and quality.
• Address any issues or concerns promptly, working with the care team to resolve them.
• Maintain accurate records of client interactions, patient information, and account development activities.
• Prepare regular reports on account management and patient satisfaction.

Qualifications

• Bachelor's Degree in Healthcare Management, Business Administration, or a related field (Corp members can also apply).
• Proven experience in any account management or a related role.
• Excellent communication, interpersonal, and negotiation skills.
• Strong problem-solving abilities and attention to detail.
• Knowledge of healthcare regulations and industry trends.
• Ability to work effectively in a remote, home-based setting.
• Proficiency in using CRM software and Microsoft Office Suite.
• Applicant must be based in Ibadan.