Account Manager at Glovo

Job Description
Your work-life opportunity:

• The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market.
• How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products in less than 60 mins.  
• As an Account Manager, you will be a key role in the Glovo Partner Operations team.
• You will be directly responsible to build and maintain good relationships between our partners and our company.
• You will be liaising with the most highly regarded brands, stores, and restaurants in your city. 

Responsibilities
Be a part of a team where you will:

• Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews).
• Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.
• Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling) . 
• Ensure that Glovo has the best content by signing exclusivities with partners.
• Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc)
• Improve Glovo’s revenue through commission renegotiation and selling assets. 
• Understand, build action plans and follow up on churned and inactive partners.
• Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.

Requirements
You have:

• Bachelor's Degree in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus.
• Preferably with experience in FMCG, food-hospitality or on-demand delivery industry.
• At least 2 years of experience in high-performance account management or Business Consultancy.
• Comfortable working in a high growth and high-performance start-up with a fast pace. 
• Computer literate; good knowledge of Google Docs and MS Office, Excel
• Excellent Local Language and English skills.
• Strong Commercial skills.
• Good communication and interpersonal skills
• Project management skills, highly organized and detail-oriented.
• Problem solver, data-driven with an analytical approach
• An empathetic, inclusive and curious attitude
• We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

Main KPIs:

• Partner growth GMV and Orders
• % Of orders in promo paid by the partner
• Achieve other revenues from selling assets / Monetization
• Ops KPIs that affect Ux such as cancellations due to partners or Wrong or missing items
• Active Partners
• Exclusive partners

Main Areas of Contact:

• Marketing local team
• Ops local team
• Finance Local Team
• Partner support and content 
• Sales local team

Experience our Glovo Life benefits:

• Enticing equity plan (if applicable)
• Top-notch private health insurance
• Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
• Flexible time off (take the time you need) and hybrid working model (own your time)
• External learning budget.

What you’ll find when working at Glovo:

• Gas: Driven to deliver quality results quickly
• Good Vibes: Bring positivity and communicate openly
• Stay Humble: Self-aware and open to learning
• Care: Uplift people and the planet
• Glownership: Act as proud owners
• High Bar: Focus on Top Performance.