Account Manager at Dotts Media House

Job Description

• We are looking for an Account Manager who will be responsible for building and maintaining strong relationships with our clients.
• Your main objective will be to understand each client's unique needs and goals, and proactively provide exceptional service and support, ensuring client satisfaction, retention, and growth.

Responsibilities

• Develop and maintain strong relationships with key clients, understanding their business objectives and providing strategic solutions.
• Serve as the primary point of contact for clients, handling inquiries, resolving issues, and ensuring customer satisfaction.
• Identify new business opportunities within existing accounts and work towards expanding the client portfolio
• Conduct regular business reviews with clients to assess performance, address concerns, and identify areas for growth.
• Analyze market trends and competitor activities to provide insights and recommendations to clients.
• Prepare and deliver sales presentations, proposals, and contracts to potential and existing clients.
• Stay updated on industry developments and maintain knowledge of the company's products services.
• Negotiate contract terms and pricing agreements with clients, ensuring mutual benefit and long-term partnerships.
• Conduct market research and gather customer feedback to enhance service offerings and meet client needs.
• Resolve conflicts and handle difficult situations with clients in a professional and diplomatic manner
• Identify upselling and cross-selling opportunities within existing accounts to maximize revenue.

Key Requirement

• Bachelor's degree in Business Administration or related field with 3-5 years of relevant work experience.
• Proficiency in MS Office
• Strategic thinking
• Excellent communication skills(writing/speaking)
• Analytical skills
• Exceptional time management skills with the ability to handle multiple client accounts simultaneously.

Perks of Working with DottsMediaHouse

• Competitive Salary
• DMH Reward and Recognition system
• Great team and Innovative culture
• Flexible work environment
• Career advancement Opportunities