Account Director - Nigeria at Upstream

Key Responsibilities

Client Relationship & Growth:

• Serve as the dedicated owner of client relationships, ensuring satisfaction and long-term growth.
• Support the Regional Director with deep knowledge of Upstream’s business to win new opportunities.

Account Management:

• Supervise assigned accounts.
• Direct local partnerships and maintain strong stakeholder engagement.
• Lead contract negotiations and ensure timely closure of agreements.

Financial & Operational Oversight:

• Manage account P&L, monitor performance, and oversee invoicing and payment processes.
• Ensure compliance with local regulations, contracts, and recruitment channels.

Project Leadership:

• Mobilize and orchestrate cross-functional and virtual teams for project implementation.
• Coordinate internal teams (Sales, Pre-Sales, Legal, Product, Project, Support) to deliver client objectives.

Marketing & Campaign Management:

• Provide input on marketing campaigns and monitor execution, ROI, and ROM.
• Align marketing initiatives with client goals and market dynamics.

Operational Delivery:

• Direct local operational resources and ensure accountability for client deliverables and market inputs.

Qualifications

• Bachelor’s Degree in Business, Marketing, Engineering, or related field
• Proven success in managing large accounts and delivering growth in emerging markets

Other Requirements:

• 15 years of experience in account management, preferably in telecom, technology, consulting, digital marketing or SaaS industries.
• Software as a Service (SaaS) expertise
• Experienced in the telecommunications sector with established industry connections.
• Strong interpersonal skills and relationship management
• Customer Journey Mapping and Customer Success experience
• Knowledge of Digital Services, E-Commerce, and B2B environments
• Technical proficiency and ability to collaborate with product teams
• Leadership and team coordination across multiple geographies
• High level of technical proficiency and comfort with digital platforms and analytics tools.
• Demonstrated ability to manage account P&L, contracts, and commercial negotiations.

Benefits

• We offer a competitive base salary and benefits, directly dependent on the candidate’s qualifications and skills.
• The real excitement comes from working closely with a dynamic, smart, agile and highly motivated team in a competitive and fast paced environment.