Account Delivery Executive at Ericsson

Job number: 811651
Travel: 0-25 %
Profession: Services
Role type: Individual Contributor
Employment type: Full-Time

Detailed Description

• Would you like to bring your successful Account Delivery Excellence experience to empower our largest enterprise customers and drive exceptional results?
• Microsoft Enterprise Services helps customers realize their full potential through accelerated adoption and productive use of Microsoft technologies and solutions to meet their individual and unique business needs. We are a team of exceptional people who deliver world-class Services, earning customer confidence, trust, and loyalty by serving as the customer advocate within Microsoft and driving memorable Customer experiences.
• The Account Delivery Executive (ADE) is responsible for the overall customer experience of Services by identifying customer needs and managing delivery to exceed their expectations. The ADE manages a virtual team of delivery resources and oversees monitoring of key performance indicators to ensure a healthy and growing business within assigned accounts. Embodying the One Microsoft spirit, the ADE teams with Sales, Enterprise Operations, Global Delivery, Solution Domains and Product Groups to execute a winning strategy with positive outcomes for our customers, partners, team members and our business.

Responsibilities
Delivery Excellence:

• Lead and enable team behaviors that drive customer satisfaction, improve performance and drive innovation.
• Create a team environment where individuals feel valued, challenged and supported.
• Ensure healthy engagements and account financials, such as predictable revenues, forecasting, and delivery margin.
• Manage changes and take corrective actions to achieve engagement quality and success.

Accelerate Transformation:

• Envision and evangelize the future state of transformation programs in line with the customer strategy.
• Develop and sustain cross-team relationships between Delivery and Support.
• Lead by example the cultural shift to customer obsession while maintaining financials.

Relationship Management:

• Partner with Enterprise & Services sellers to develop and maintain a stakeholder map and plan.
• Take actions to achieve customer Conditions of Satisfaction (CoS) and quality Customer and Partner Experience (CPE).
• Present to executives with impact, influence and accountability.
• Demonstrate leadership in escalations and turnaround situations.
• Accept differences in culture and aware of communication styles and interaction patterns across cultures.

Sales and Business Development:

• Understand industry trends and identify opportunities in your account.
• Leverage account’s existing relationships to identify Services opportunities.
• Develop and align the business development strategy with the accounts Commercial Enterprise and Services Sellers.
• Partner with sellers to ensure investments in qualified leads and strategic opportunities.

Leadership:

• Communicate Microsoft vision, drive account strategy and commitments.  Act as a role model and encourage continuous personnel and organizational improvement. Mentor other roles.

Qualifications

• 8 - 10 years of customer facing consulting / account management experience leading large, complex programs of technology solutions and/or support services for enterprise organizations.
• Bachelor's Degree (B.S / B.A) in Computer Science, Business Management, or equivalent
• Executive/Business engagement skills
• Account Portfolio Management
• Project /Program Management Experience ( Complex Project a bonus)
• Consulting Presales /Sales Support Experience
• Building Customer/Partner Relationships.

Benefits and Perks
Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work:

• Industry leading healthcare
• Savings and investments
• Giving programs
• Educational resources
• Maternity and paternity leave
• Opportunities to network and connect
• Discounts on products and services
• Generous time away.