IT Quality Assurance Supervisor at a Leading Consulting Firm

Job Summary

Evaluates, tests, and validates IT systems, services and /or software. Assesses service levels and product performance to ensure they meet established quality standards. Documents issues and tracks status in designated systems. Develops or participates in the development of solutions to resolve problems.

Key Responsibilities

• Evaluates, tests, and validates all (internal/client-facing) IT systems, services and /or software to ensure continuous operations.
• Assesses service levels and product performance to ensure they meet established quality standards.
• Develops and implements quality assurance problem reporting processes and systems.
• Analyzes deficiencies in service or performance and recommends product or service improvements to address problems.
• Designs and implements defect reduction programs.
• Manages subordinate staff in the day-to-day performance of their jobs.
• Ensures that all other project/department milestones/goals are met.
• Develops solutions to resolve problems and makes recommendations for improvements to process, configuration, and products.
• Documents issues and tracks status in designated systems.

Requirements

• Requires bachelor's degree in IT or related field.
• Typically requires 3+ years experience in the related area as an individual contributor.
• Extensive knowledge of the function and department processes.