IT Support Graduate Trainee at Tros Technologies

Job Brief

• The IT Support department is responsible for supporting and maintaining clients IT systems and for providing efficient desktop support to all business users.
• The IT Support department is also responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the outsourced IT services offered to the companys various clients.
• The department provides effective IT assistance across all aspects of the business
• The department is responsible for supporting and maintaining the Microsoft Server and Desktop operating systems plus general maintenance of all IT-related hardware/software.
• This position provides exposure to a broad range of IT-related projects and activities.

Duties/Responsibilities

The position will involve the following areas of responsibility:

• Undertake small sized IT projects as instructed by the IT Manager
• Diagnose and resolve technical issues
• Escalate IT issues to the IT Manager where necessary
• Responsible for managing backups
• Provide desktop and server support
• Setting up and configuring new laptops and desktops
• Install authorised software to laptops and desktops
• Ensuring security and upgrades are applied and kept up to date on desktops and laptops
• Antivirus installation to all desktops and laptops
• Fault-finding to laptops and desktops
• Reporting faults and maintaining logs on servers, desktops and laptops
• Creating purchase requisitions for IT hardware/software
• Ensuring all software purchased licensing is recorded and maintained
• Exchange server mailbox maintenance including archiving mailboxes

Who You are:

• A University Degree in Computer science or related courses
• No experience is required for this position
• Excellent communication skills (oral, written and presentation).
• Proficient use of PC hardware and software (MS Office suite of applications).
• Proficient in the use of internet for communication and research
• Good IT skills.
• A keen attention to detail. Calm and efficient under pressure.
• The ability to work independently and as part of a team.
• The ability to respond to inquiries promptly, accurately and efficiently.