IT Intern - NYSC at GE - General Electric

Ref No: 3135790
Job Function: Digital Technology
Business Segment: Oil & Gas Headquarters

Role Summary

• BHGE Nigeria is offering is an internship/co-op program designed to give fresh graduates challenging work assignments, developmental feedback, and exposure to leadership.
• The duration of our internship program spans a period of 6-12 months, and combines hands-on experience with formal performance feedback to help participants transition from a collegial environment to the workplace.

Essential Responsibilities
In this role, you will:

• Lead current and evolving initiatives and cross-functional projects related to technology and support; being adaptable to change
• Lead Premium end-user services/ L2 desk side support across the site, acting as an escalation point for service issues and managing 3rd-party service providers to ensure business needs are being met
• Focal point for customer interaction and support for all local IT services including client, LAN, wireless, AV, conference room, telepresence, mobile and physical connectivity
• Partner with DWSS and other IT teams on new technology introduction projects to ensure the campus is prepared to deploy and support the new solution
• Ensure all business policies and standards related to client services, IT security and compliance are being met
• Ability to partner and develop strong ties with teams within the DWSS organization to eliminate the silo approach and develop synergies to achieve the organization’s mission
• Anticipate, identify and resolve problems, applying knowledge in complex, difficult or stressful situations
• Ability to communicate technical information to audiences at all levels of the organization
• Leverage geographically diverse team of employees, consulting resources, and members of matrix organizations to accomplish goals
• Be available during off hours to handle urgent issues that may arise
• Fully own the support experience of all the technologies that the Senior Global Leaders use on a daily basis.

Qualifications/Requirements
Basic Requirements:

• Bachelor’s degree and/or minimum 5 years of experience with client (PC) technologies and support services
• Minimum 2 years of experience with client (PC) technologies and support services
• Minimum 2 years of experience desktop support
• Proven leadership and ability to adapt responsibilities based upon strategic business needs
• Programming skills is an added advantage

Desired Characteristics
Technical Expertise:

• Windows 7 and 10
• MAC OS
• Skype Meeting and Skype Broadcast
• Office 365.

Business Acumen:

• Experience in mission critical IT operations support environments
• Ability to effectively interface with all levels of the organization and external customers
• Experience working in a global organization.

Leadership:

• Ability to influence others and lead small teams
• Lead initiatives of moderate scope and impact.

Personal Attributes:

• Ability to develop and follow procedures
• Ability to manage multiple, simultaneous tasks, client relationships and expectations
• Excellent written and oral communication skills
• Strong team player – collaborates well with others to solve problems and actively incorporates
• Effective problem identification and solution skills.