Application Support Officer at Integrated Software Services Limited

JOB RESPONSIBILITIES

• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Testing new technology
• Possibly training more junior staff members
• Provide first point of IT Support contact for all ISSL staff.
• Installing and configuring computer hardware operating systems and applications.
• Troubleshoot technical issues to resolution and/or escalate to supplier or partner organizations as required.
• Log all incidents and service requests in ISSL’s designated Helpdesk system.
• Manage Helpdesk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency.
• Monitor performance of ISSL systems, ensuring issues are appropriately escalated and resolved.
• Provide technical assistance to project teams and undertake technical project roles when required; supporting the roll-out of new applications and solutions.
• Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT team.

QUALIFICATION &EXPECTATION

• BSc/ HND Computer Science
• Computing
• A technical, logical thought process
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritize and delegate
• A keen eye for detail