Support Officer, Commercial Banking at Stanbic IBTC

Job ID: 31049
Location: Lagos Island, Lagos
Job Sector: Banking

Job Purpose

• To provide proactive and value adding transactional support services to Commercial Banking clients, by increasing efficiency and cutting transaction process times.  
• To provide transactional back up support for Relationship Managers

Key Responsibilities/Accountabilities
Trade Finance Support:

• Form M opening LC/Bills/Non-valid for FX
• Follow up on LC establishment with all relevant units
• Processing of shipping documents and PAAR release
• Preparation of credit tickets for release of shipping documents
• General liaison with IBC on all FX related requests

Transactional Support:

• Treating client’s routine requests - funds transfer, cheque book request, funds placement, account reactivation, etc.
• Bank statement generation request processing.
• Marking and un-marking of liens.
• Ensuring KYC and BVN update of existing and new existing accounts
• Monitoring of monthly repayments on running facilities for assigned portfolios and timely escalation of incidences of obligation not being met by client.
• Monitoring maturing risk assets.
• Resolution of client issues/problem solving
• Report generation and rendition
• Cheque confirmations
• Loading of requests on Remedy and follow ups to ensure auctioning by the relevant unit(s).
• Monitoring of collections/credit inflows into accounts of clients under management and escalation of non-receipt or reduction of inflows. 

Credit Support:

• Creation of Customer Profile on CAMS
• Preparation of BBRS on CAMS
• Preparation of credit tickets to initiate loan drawdown/disbursement
• Following up on credit disbursement tickets sent to Loan Booking
• Initiate loan liquidations

General:

• Monitoring of segmentation/mapping/tiering of accounts in assigned portfolios.
• Collections/turnover monitoring and analysis.
• Monitoring and ensuring of client information completeness.

Preferred Qualification and Experience

• A first degree or equivalent in any discipline. Relevant professional qualification and/or a second degree would be an added advantage.
• Any banking experience would be an added advantage.

Knowledge/Technical Skills/Expertise:

• Client experience as reflected in NPS and dipstick score for portfolio.
• Profitability of the portfolio vis a vis budgeted revenue numbers.
• Sustainable net balance sheet growth (as measured by CASA, LTD, quality of risk assets)