Key Account Manager at Cloud Interactive

Location: Lekki Phase 1, Lagos

Principal Responsibilities and Accountabilities
Drive and Develop Business Strategic Goals:

• Through observation, survey, and analysis result in the local market; the individual is expected to provide viable business insight to the business development manager.
• Maintain effective external interface with business and technology partners, government agencies and commercial professional bodies.
• Work with the business development manager to close deals with Vendors / Operators and B2B, B2C clients to ensure product quality is in line with the demand.
• Create new product strategies and go to market plan.
• Achieve revenue target from BTL campaigns (SMS, USSD push, IVR, OBD etc.)

Project Management:

• Define the scope of each project in cloud’s project pipeline in collaboration with senior management
• Create a detailed work plan which identifies and sequences the activities needed to successfully complete each project in the pipeline
• Determine the resources (time, money, equipment, etc.) required to complete each project
• Develop a schedule for project completion that effectively allocates the resources to the activities
• Review project schedule with senior management and all other staff that will be affected by the project activities; revise the schedule as required
• Determine the objectives and measures upon which the project will be evaluated at its completion

Content development for new products and services:

• Generate content as necessary and appropriate for new products and services until transferred to the account team.
• Work with content management team and media partner’s on content quality and provisioning for new products and services
• Monitor all content activities for new services and ensure content availability at all times.

Documentation:

• Assist the business development manager in designing the road map and work flow process of each project where it relates to technical, business and legal matters.
• Support the business development manager in the roll out of all projects including developing policies and procedures as they pertain to strategic partnerships.
• Develop service agreements and terms of reference for clients and service providers: Oversee the preparation of commercial documents including business proposals, contracts and NDAs.

Client Account Management:

• Management of revenue growth through campaigns and promotions.
• Liaise with finance to ensure all pending invoices and requisitions are processed and payments received/made accordingly
• Follow up on all pending payments with partners.
• Prepares monthly revenue reports for partners, third party content providers and management board
• Responsible for sending monthly payout reports to all partners
• Work with content coordinators to ensure all needed reports are completed and submitted and contents uploaded on time
• Other task as may be assigned by your supervisor

Requirements, Competencies and Capabilities
Educational Qualifications & Functional / Technical Skills:

• Minimum of Bachelor's degree in Project, Business and Account Management or equivalent degree/experience.
• Understanding of operator infrastructure, capabilities and network protocols especially VAS, Operator billing, etc.
• Excellent project management and business skills

Relevant Experience (Type of experience and minimum number of years):

• Experience working in the mobile industry, with demonstrated deep knowledge/hands-on experience in sales and marketing, operations or business development.
• Demonstrated ability to improve products growth with partners
• Demonstrated ability to multitask and meet deadlines
• Demonstrated ability to manage a project end-to-end
• Ability to handle the pace and ambiguity that comes with working in a start-up environment
• Previous experience working at mobile value-added servicing company is an added advantage.
• Demonstrate achievement of measurable revenue target

Attitude and Behavioral Traits:

• Great problem solving and analytical skills
• An effective team player with excellent communication and interpersonal skills
• Excellent PowerPoint and Excel skills
• Excellent organizational and project management skills.