Information and Communications Technology Officer at Action Against Hunger | ACF-International

Location: Damaturu, Yobe

Job Summary

• The Information and Communications Technology Officer will be based in Damaturu, Yobe State and report to the Logistics Manager.
• He/she will be responsible for ensuring that Action Against Hunger Nigeria mission has well maintained, up-to-standard IT, HF/VHF radio, satellite, internet, mobile phone and GPS equipment.
• The ICT Officer will be responsible for the maintenance and troubleshooting of the ICT hardware, software, networks and peripheries.

Responsibilities
The task and responsibilities includes but are not limited to:

• Focal point for all technical ICT issues for office and field staff.
• Supervise equipment repair and installation by supplier and liaise with ICT suppliers (computer, phone, HF/VHF).
• Label and register new ICT equipment, create equipment ID cards and equipment folders for them, issue equipment to users using ACTION AGAINST HUNGER standard forms
• Update equipment tracker with new ICT equipment and every time there is a change in user
• Maintain a laptop maintenance log and ensure all staff have well-functioning ICT equipment.
• Maintain mobile phone account list and liaise with the Finance team regarding opening and closing phone accounts.
• Manage Subscriptions- liaise with ISP, documentations, authorizations from government.
• Ensure that ACTION AGAINST HUNGER staff are using their equipment in line with ACTION AGAINST HUNGER ICT policy.
• Ensure the standard ACTION AGAINST HUNGER communication procedures are respected in the bases.
• Conduct computer, radio, satphone and other equipment training as and when required.
• Explain the maintenance tasks to be carried out regularly (clean-up, defragmentation, etc.)

Requirements
The Successful Candidate Will:

• Have a minimum of Bachelor’s degree in Information Technology/Engineering with at least 2 years working experience in the IT sector, or IT support in the development sector.
• Have strong verbal and written communication skills.
• Be approachable, diplomatic, able to maintain confidentiality and able to work effectively in diverse, cross-cultural teams in a complex, multi-site work environment.
• Be a computer literate with excellent skills in all Microsoft Office programs (Word, Excel, PowerPoint).
• Be fluent in English and Hausa.
• Pay excellent attention to detail, highly organized, rigorous, self-motivated, strong sense of responsibility, ability to work independently.
• Have the capacity to analyze, synthesis and report of large amounts of information.
• Have the willingness to travel to field sites.
• Have previous experience working for NGOs, particularly international and/or health related NGOs.