Senior Manager-Field Control & Network Services at IHS Towers

Reports To: Director, Business Decision Support

Job Summary

• The Field Engineer will carry out maintenance of sites and all passive equipment on sites as per plan and procedures.

Responsibilities

• Provide leadership and direction to Senior Technical Audit Experts (STAEs) and Technical Audit Experts (TAEs) with regards to routine and non-routine schedules, report evaluation/ analysis, policies, processes, and work procedures.
• Provide second line expert support and interventions  to Network operations field teams to drive down repetitive failures
• Ensure execution of technical audits on operational sites to identify, report, and resolve active and passive faults.
• Drive network performance improvement in collaboration with Network Operations, key customers, and customers’ active infrastructure vendors.
• Develop roadmap and long-term plan for the team – site audit, territorial uplift, and network performance.
• Manage report evaluations and analyses on all audited/ retrofitted sites within the IHS portfolio.
• Trigger schedules for diesel allocation review across affected sites to eliminate waste.
• Promote and role-model compliance with IHS policies and procedures within the STAE & TAE workforce.
• Ensure optimal performance of all human and material resources to reinforce customer trust and revenue assurance.
• Manage customers’ engagement partners to build and sustain active collaboration and service excellence.
• Ensures continuous improvement of processes and procedures to foster efficiency and optimal service delivery to customers.
• Develop and sustain a knowledge transfer program within the team.
• Lead continuous search for improved alternatives to boost service delivery and efficiency to customers, including proper load dimensioning/ authentication per customer.
• Design and execute special projects for performance improvement initiatives.
• Ensure prompt project deliverables within the Project team workforce for service improvement initiatives and interventions.

Team Development & Leadership:

• Ensure proficient resource planning and optimization within the unit.
• Identify training needs of STAEs and TAEs to foster effectiveness and efficiency.
• Evaluate and appraise performance of STAEs and TAEs
• Manage all issues related to second-level site performance.
• Develop and guide implementation of the unit’s strategies.
• Active collaboration and partnership with customers assigned technical teams

General Duties:

• Promote communication between colleagues for the benefit of information flow and to curb any problems that arise.
• Prepare and submit reports as required to line Director.
• Establish and maintain effective and collaborative work relationships with all Heads of Department (HODs) within IHS portfolio.
• Provide inputs for budgeting and control.
• Manage issues that may interfere with completion of projects and tasks allocated to the team, including but not limited to: communal unrest, security and movement restrictions, crime-vandalism & theft, regulatory concerns, strike actions, and fraud.
• Perform other duties as assigned by line Director.

Education and Experience

• Bachelor's degree/ HND in Electrical & Electronics Engineering, Computer Science, Mechanical Engineering, or any related discipline.
• Masters in Telecommunications or professional certification in Project Management, e.g. PMP or Prince2, will be an asset.
• Minimum of 10-12 years’ experience in the telecoms industry with demonstrable network operations and technical audit experience.
• 6-8 years’ management experience in a towerco or telco environment with strong demonstrable technical skills in active and passive network elements in Network Operations.
• 5 years’ in Network Quality Assurance in a telco environment.
• 8 years’ experience in vendor management

Competencies
Technical:

• Network KPIs measurement and analysis
• Technical site auditing
• Quality Assurance/ Quality Control
• Report Evaluation & Analysis
• Advanced Active Systems expertise – Radio, Tx
• Passive Infrastructure Expertise  – Power Systems & Equipment ( including measurement and dimensioning), Cooling, AC & DC environs
• Knowledge of regulatory requirements for operational management
• Operational health & safety management
• Project management
• Strong presentation & reporting skills
• Strong analytical & problem-solving skills
• Strategic thinking

Behavioural:

• Effective people management & team leadership
• Personal qualities of integrity, credibility and commitment to the mission of HIS
• Flexible and able to multi-task