Retail Store Manager at Hubmart Stores Limited

Job Description

• To provide our Customers the best Shopping Experience;
• To meet the expectations of our Stakeholders through a highly motivated team.

Responsibilities

• Develops strategies to improve customer service, drive store sales, and increase profitability.
• Maintains store yearly steering wheel KPIs and engage all staff to contribute to store performance.
• Maintains store staff objectives and personal development plans by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; Analyzing variances; initiating corrective actions.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Follow and execute marketing strategies, price, promotions.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Contributes to team effort by accomplishing related results as needed.

Employee Management and Supervision:

• Ensuring the early/timely resumption of the employees – 15minutes before the start of their shift and their readiness for work before the start of their shift.
• Evaluate and correct where necessary employees’ grooming and appearance.
• Cross-check all the various roasters to team.
• Ensure the adherence of all the employees to the various roasters – shift roaster; off-duty roaster, leave roaster etc., maintained by the department.
• Cross-checking all staff planning/arrangements for weekends, public holidays and other important days.
• Ensure communication of all strategic information as passed by management to the employees through the team-leaders promptly and accurately.
• Hold regular briefings with team so as to orientate on new trends, discuss periodic targets and mandates, promos and promo updates and get feedback on work related issues from team.
• Ensure the enforcement of discipline in the shop by all Managers/chiefs.
• Confirm and approve all vacancies before recruitment is initiated.
• Confirm and approve all interviewed candidates before they are employed.
• Participate actively in the induction and training of new employees.
• Ensure that the change of shifts is well coordinated by the Departmental Manager and chiefs so as to prevent disruptions in the service to customers.
• Ensuring adherence to other daily opening & closing procedures as stipulated for self and team.
• Employee performance management.

Hygiene, Health & Safety Management:

• Ensure employee’s compliance with company’s set standard on personal grooming.
• Ensure the company provided safety/protective clothes/uniforms and kits are worn in the right manner by all staff. Ensure dress kits and PPE (personal protective equipment) are used in line with laid down procedure - always wear gloves, caps, aprons, uniforms, coats, boots etc. by all members of team.
• Ensure that all the work area is cleaned before, during and after use with recommended solutions & chemicals.
• Ensure all the equipment are cleaned before and after use in production.
• Ensure team’s observance of all operation and safety instructions as regards the use and cleaning production equipment.

Education and Qualification

• Minimum qualification of First degree (HND, B.A., B.Sc., B.Eng. or its equivalent), while additional qualifications (MBA, MSC, MA, ML) and/or membership of professional bodies is an added advantage.
• Minimum of 6-8 (Six-Eight) years of cognate retail experience.

Skills:

• Leadership and problem-solving skills, effective verbal communication skills, report-writing skills, excellent customer service skills and computer skills.
• Ability to identify and interpret origin and nature work-related problems.
• The Store Manager must possess a pleasant/pleasing personality and be able work varied hours and days, including weekends, holidays and nights as necessary.

Specific Work Elements:

• Ensuring customers are greeted and provide excellent customer service;
• Inspecting faulty merchandise or damaged products;
• Cascading required strategic management information to lowest team-member;
• Maintaining awareness of current advertisements and promotions;
• Keeping fresh area clean; supplies properly stocked;
• Communicating customer requests to team and superiors where needed;
• Be accountable for work timing of team members and performing other tasks as assigned.