Fulfillment Associate at Supermart Express Service

Location: Victoria Island, Lagos

Job Description

• Manage the picking and sorting of items in good condition and without defects at a rate of 30 seconds per item while abiding by customers instructions and suggesting replacements when items are unavailable.
• Negotiate best rates and prices with logistics service providers and suppliers.
• Organize dispatch of Delivery Drivers to pick up items from branches as well as to deliver completed items to customers.
• Determine the best delivery method for each delivery.
• Diligently apply company’s standard operating procedures in all operations
• Conduct regular analysis of key metrics and implement lasting solutions and best practices to improve performance where necessary and reduce issues.
• Constant review of processes following review procedure to ensure efficient processing and early delivery of customers' orders.
• Documenting necessary information about activities and providing real-time updates to Supervisor.
• Perform quality and quantity checks before dispatching the order.
• Resolution of issues in a very swift and proactive manner as they arise from Personal Shoppers, Delivery Drivers, Customers and Retail Partners.
• Prepare end-of-day process report with accurate and complete information and reconciliation of all expenses.
• Lead or participate in cross-functional initiatives.

Qualifications

• Bachelor's degree in any relevant field.
• 1-year working experience, preferably but not necessarily in retail, supermarket, ecommerce.

Additional Information
Soft-Skill Expectations:

• Ability to work with minimal or no supervision.
• Strong interpersonal communication skills
• Extensive attention to detail.
• Strong problem-solving skills.
• Demonstrated ability in teamwork, team leadership and taking responsibility.
• Strict adherence to processes and process review procedure.
• Demonstrated propensity to learning new processes and self-teaching.
• Demonstrated propensity to building the team and personal efficiency and self-management.
• Positive long-term oriented problem-solving attitude and ability to be creative in new situations.
• Team Playing Spirit
• Ability to work under pressure.

Task-Related Skill Expectations:

• Technical Abilities with Devices
• Picking Speed and 100% Accuracy
• Team Playing Spirit
• Written Communication
• Ability to make sound and good decisions in a short time under pressure.