Cloud Operations Analyst at MainOne

Department: Technical
Reporting Line: Cloud Operations Manager

Responsibilities

• The Cloud support analyst will be responsible for providing Second level support to MainOne cloud customers in line with Customer SLA requirement and ensuring day to day operations & maintenance of the MainOne’ s cloud infrastructure.

The specific responsibilities shall include to:

• Provide timely L2 issue resolutions and support to cloud customers.
• Ensure day to day operations and maintenance of the cloud infrastructure.
• Identify, recommend and implement potential improvements to service efficiency.
• Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.

Qualifications

• Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred
• Minimum of 4 years’ experience in virtualization & cloud technologies.

Skills & Competencies:

• Strong documentation skills.
• Excellent customer engagement skills
• Strong Cloud experience (AWS or Azure)
• Excellent oral and written communication skills.
• Networking experience will be an added advantage.
• 4 years’ experience with Microsoft Systems Center 2012
• 4 years’ experience on Windows/Linux. Operating Systems
• PowerShell scripting experience will be an added advantage.
• Strong hands on experience on Hyper-V, VMware, Windows Server 2012 and Active directory.
• Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies is required

Demand on the Job:

• Prioritizing skills
• Troubleshooting skills
• Problem solving skills
• Ability to take ownership
• Ability to work under pressure