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  • Posted: May 13, 2018
    Deadline: Not specified
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    Welcome to Byteworks, a fast growing software and technology company laden with smart and committed young programmers, entrepreneurs, business men/women; management consultants, project managers, scientists and diverse expertise. If you are smart and love challenges, visit our careers page. At, Byteworks we value excellence, commitment, innovation and int...
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    Technical Support Personnel

    Knowledgeable in Linux, SQL and CRM

    MAIN DUTIES AND RESPONSIBILITIES:

    • Provide “on-site” support to client and client’s customers as needed.
    • Responsible for escalating technical issues Product Management Team.
    • Maintain the support log and make this available to the Client and/or Technology Provider as requested.
    • Ensure that all actions and discussions pertaining to software issues escalated from
    • Ensure that all stakeholders  are informed of all product enhancements/ latest releases by working closely with the Product teams and sharing that information with all stakeholders.
    • Ensure customer and partner inquiries are responded to within established timeframes and customer care and support service levels are achieved.
    • Attend Client support meetings when required.
    • Review and create technical documentation

    Method of Application

    Applicants should send CVs to careers@byteworks.com.ng

    Build your CV for free. Download in different templates.

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