Technical Support Personnel at Byteworks May, 2018

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- Technical Support Personnel at Byteworks
- View Jobs in ICT / Telecommunication / View Jobs at Byteworks
Posted: May 13, 2018

Deadline: Not specified
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Welcome to Byteworks, a fast growing software and technology company laden with smart and committed young programmers, entrepreneurs, business men/women; management consultants, project managers, scientists and diverse expertise. If you are smart and love challenges, visit our careers page. At, Byteworks we value excellence, commitment, innovation and int...
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Technical Support Personnel
- Job Type
- Qualification BA/BSc/HND
- Experience
- Location Enugu
- Job Field ICT / Computer
Knowledgeable in Linux, SQL and CRM

MAIN DUTIES AND RESPONSIBILITIES:
- Provide “on-site” support to client and client’s customers as needed.
- Responsible for escalating technical issues Product Management Team.
- Maintain the support log and make this available to the Client and/or Technology Provider as requested.
- Ensure that all actions and discussions pertaining to software issues escalated from
- Ensure that all stakeholders are informed of all product enhancements/ latest releases by working closely with the Product teams and sharing that information with all stakeholders.
- Ensure customer and partner inquiries are responded to within established timeframes and customer care and support service levels are achieved.
- Attend Client support meetings when required.
- Review and create technical documentation
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Method of Application

Applicants should send CVs to careers@byteworks.com.ng

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Technical Support Personnel at Byteworks

Technical Support Personnel

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