Client Relationship Executive at Byteworks

Details:

•  University degree in the social sciences
• The candidate must have at least 2years post-NYSC core experience with client/customer relations

The role requires:

• Building and maintaining relationships with clients and key personnel within customer companies.
• Conducting frequent business reviews and client check up to ensure clients are satisfied with their products and services.
• Alerting the sales team to opportunities for further sales within key clients.
• Letting customers know about other products the company offers.
• Attending meetings with clients to build relationships with existing accounts.
• Achieving client relationship targets and KPI’s as set by Strategy.
• Working closely with Project Managers
• Escalating and resolving areas of concern as raised by clients.
• Providing timely feedback
• Carrying out client satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues.
• Updating the team and ensuring account managers are aware of changes within clients.
• Passing leads to the sales team and following up on progress.
• Liaising with internal departments to ensure client needs are fulfilled effectively.