Operations Manager at Workforce Group

Reporting to: Managing Director

Job Summary

• The Operations Manager will be responsible for maximum utilization of the organization’s resources for optimal performance.

Main Responsibilities and Duties

• Understands the organization's annual strategic goals and ensures total alignment by all stakeholders through tracking and reporting on assigned KPIs
• Implement cutting edge technology & initiatives to improve overall office productivity.
• Oversees the effective management of all company IT infrastructure – systems, software, internet facility & office equipment.
• Ensures emerging risks are identified, assessed, and reported in line with business procedures and operational controls are working to an effectively.

Required Experience

• University Degree
• Minimum 5-7 years of progressive experience in a leadership role with demonstrated success in operational management, preferably within the insurance / financial services industry.
• Strong people leadership skills with the proven track record to coach and mentor front line employees and performance management.
• Proven ability to lead and implement process improvement efforts
• In depth product, system, and regulatory knowledge with proven ability to adapt and implement on-going changes, ensuring seamless transition to the customer.

Desired Skills/Qualities:

• Strong communication and reporting skills
• Strong team handling skills
• Technology Savvy
• Strong team player with good leadership, inter-personal and organizational skills.
• Detail oriented with strong innovative skills.
• Ability to learn new technologies at a fast pace.

Remuneration
Competitive Salary.