Client Specialist at Thomson Reuters

Job Description

• Exposure to Thomson Reuters products is essential
• Emphasis on Eikon

Responsibilities

• Responsible for a “book” of business of products and clients (including retention, growth, training, customer engagement and satisfaction), directly aligned with the account team.
• Develop and execute a customer retention and growth plan aligned with the overall account strategy, including specific user workflow expertise, content and sales campaigns, training, customer engagement and feedback sessions, and regular customer visits.
• Drive messaging/community building, transactions and add-on modules.
• Collect, analyze and summarize market, competitive and user trend data and share key learnings and actions with stakeholders.
• Customer advocate. Collate customer requirements for, prioritize and drive delivery of important enhancements, working closely with the customer and internal delivery teams.
• Provide as needed support to the Direct Account Team for Demo's and retention
• Enter and maintain accurate, timely and relevant data in appropriate CRM systems as required.
• Target 80% of time spent at customer site, with additional travel as needed.
• We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Required Skills:

• Financial Markets experience required.

Education:

• College/ university Degree or relevant work experience equivalent required
• Industry qualifications preferred (ACI)

Technical / Professional Skills and Experience:

• Fundamental understanding of Financial markets including general market knowledge, specific instrument and asset types, trading floor technologies, and financial customer workflow.
• 3-5 years of industry related experience in financial markets preferred.
• Training or related customer facing experience preferred. Excellent presentation, coaching and training skills are a must.
• Strong product knowledge or proven ability to quickly acquire product expertise.
• Demonstrated consultative selling and customer service skills.
• Proven ability to identify, develop a sales plan for, and act on revenue growth opportunities
• Ability to use sales planning and customer relationship management tools effectively.