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  • Posted: Apr 27, 2018
    Deadline: May 3, 2018
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  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Our Business Support Services offer a direct route for advice, information and resources aimed at improvement and growth of businesses. Knowing fully well the wide range of business needs, we ensure that are our services and advice are professional, value-driven and comprehensive, meeting with the highest standards.
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    Client Services Officer

    General Role

    • Manage Special Services (e.g. CMS), Provide assistance in office management with the responsibilities of reception, secretarial services and administrative tasks.

    Key Roles & Responsibilities
    Corporate Messenger Service (CMS):

    • Managing CMS client database.
    • Sourcing and maintaining supplier/ contractor database.
    • Maintaining relationship with all suppliers/contractors
    • Maintain CMS process documentation
    • Work with Operations/CMS Manager to build new processes when required.
    • Ensure constant communication with CMS
    • End to end delivery of CMS projects
    • Identify risk in CMS and provide solutions
    • To support in matters related to sales and marketing of CMS to clients

    Front Office:

    • To maintain close relationship with customers, handle and resolve customers’ complaints and problems.
    • Master the name and nature of business of all clients.
    • Managing all telephone calls, fax, mails and other correspondence
    • Arranging and confirming appointments
    • Typing official documents
    • Ensuring timely delivery of messages
    • Maintenance of official records and contacts
    • Host the reception desk in welcoming manner
    • Greets and directs all visitors, including vendors, clients, and job candidates.
    • Supplies information to callers, relays messages, and announces visitors.
    • Handles special administrative projects as well as overflow from the department

    Other duties includes:

    • Security:
      • oversee and ensure completion of paperwork, sign - in and out of visitors
      • Monitor and ensure that duty posts are manned
      • Scrutinize visitors and raise alarm in case of suspicion.
      • All security incidences must be reported to the Business Manager and documented
    • Cleaners:
      • Oversee and ensure completion of paperwork, sign – in and cleaning procedures
    • Lounge:
      • Ensure it is in order at all times, TV is functional and ambience is welcoming.
    • Accountabilities:
      • Maintain a friendly front desk
    • Participates in the activities of the assigned unit at all functional levels as needed, and may temporarily perform the duties of a superior in an emergency, or while the superior is on leave.
    • Performs related duties as required.

    Key Interfaces

    • Business Manager
    • All functional heads and other employees
    • Clients.

    Key Performance Measures/Targets

    • Daily Interaction with serviced client
    • Ensure client needs are met swiftly
    • Operations duty as assigned by Business Operations Executive / Business Manager

    Skills and Qualifications

    • Substantial proven performance in administrative role
    • Outstanding communication, teaming and interpersonal skills.
    • Fluency in English

    The job and role attributes are as follows:

    • Good organizational skills
    • Multi-tasking skills
    • Good oral communication skills
    • Very good people interpersonal skills

    Method of Application

    Applicants should send their CV's & Cover Letter to: mnss_rec@outlook.com

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