Data Analyst at Lumos

JOB RESPONSIBILITIES

• Perform data analysis for generating reports on periodic basis.
• Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
• Provide recommendations to update current MIS to improve reporting efficiency and consistency.
• Ability to work with Big Data and provide actionable insights
• Develop MIS dashboards for customer management and internal communication.
• Provide strong reporting and analytical information support to management team.
• Generate both periodic and ad hoc reports as needed.
• Participate in cross-functional meetings to resolve recurring customer issues.

Educational Qualifications & Functional / Technical Skills

• First degree in Sciences / Technology
• Additional certification in Customer Relationship Management
• Excellent computer skills especially MS Excel (Proficiency in MS Excel will be tested)
• Knowledge of ERP (Priority) will be a plus but not mandatory

Relevant Experience

• 5 Years work experience in a customer service related role
• 2 years of varied experience in data analytics, statistics, or any related role
• Proficiency in providing detailed reports under tight time constraints
• Other requirements (Behavioral etc.)
• Strong problem-solving skills
• Good mathematical ability, IT skills and excellent computer knowledge
• Good communications skills
• A high level of accuracy
• Attention to details
• Fast learner
• Team player
• Willingness to put in extra hours when required