Assistant Retail Manager at Filmhouse Cinemas Limited

Your key role includes but is not limited to:

• Responsible for delivery of Operations support to the cinema sites
• Champion, implement and sustain Operations Standards, Company Policies and Procedures and initiatives, ensuring that these are communicated effectively to all employees within the cinema.
• Responsible and accountable for maximising revenue and optimising EBITDA of the site, and ensuring that targets are achieved or exceeded
• Responsible for creating and maintaining a performance-based culture; recognising and demonstrating initiative, achievement and entrepreneurial behaviour.
• Produce a Retail Operations business plan, involving cinema teams, taking into account local, regional and national factors.
• Supervise operational performance of the various cinema locations and the company as a whole.
• Continually monitor competitors and identify opportunities to maximise ATP performance.
• Drive retail profitability by maximising RPH, minimising shrinkage and wastage.
• Supervise maximisation of performance of all employees by leading, developing team work and through effective performance management.
• To optimise resources by developing a comprehensive manpower and succession plan for the Retail Department.
• Monitor and continually improve the quality of the service delivered to the cinema guests.
• Ensure that the site maintains the safety of guests and employees by complying with company standards, Health, Safety and Environment legislation and meeting all other statutory requirements.
• Review management information/reports and seek opportunities for preventing loss, and to ensure the security of cash and company assets.  To ensure a secure environment for guests and employees at all times.
• To identify capital expenditure opportunities to enhance cinema profitability and maintain operational service standards

Summary Task - Suppliers and Vendors Relationship Management

• Maintain and build continuous relationship with vendors and suppliers
• Monitor vendors and suppliers for Just-In-Time delivery to all sites.
• Track suppliers and vendors payment, collected in a timely manner, recorded efficiently and accurately based on supply
• Dealing with suppliers and vendors payment dispute based on product supply, liaising with sites where appropriate.
• Maintain detail record of all suppliers and product information of funding collected for reporting and reconciliation purposes.
• Prepare suppliers data agreement/contract template.
• Ensure suppliers are in compliance with our policies, procedures and keeping accurate record.
• Analyses suppliers and vendor’s inquiries/complaints/Queries and respond to concerns that properly address our business relationship.

Summary Task - Weekly and Monthly Reconciliation ( schedule to be decided by line management)

• Handling reconciliation through our Prevent and Detect internal control System.
• 2 Weeks Reconciliation (Vendor Report: All sites): Units sold, invoicing and payment
• 2 Weeks reconciliation (NBC: All sites): Required 1st and 15th every month.
• 30 Days reconciliation: (Material Supplies: All Sites) required 5th of every month.
• 30 Days Reconciliation (Key products: ‘Bread, Ice Cream etc.’) 30th/31st every month.
• Emergence reconciliation.

Summary Task - Retail Stock Control and Sales Data Analysis

• Data analysis related to sales activities and develops key reports
• Complete retail equipment audit across all sites quarterly
• Conduct surveys, Analysis, rating and reviews as required.
• Implement Retail Operational Strategy (High quality & efficient service, execute retail selling strategies, branch-wide promotions, programs and events).
• Support office retail management
• Manual Stock Count: Every Friday
• Working on Shrink and Damage analysis and reporting
• Liaising with stocks controllers and sites accountants for consistent reconciliation processes

Summary Task - Logistics Management

• Creating significant tailored systems and models to improve the logistics processes.
• Motivate, organise and encourage teamwork within the logistics workforce and ensure set productivity targets are met.
• Creating systems to manage and achieve the overall logistics budgets and expenditure.
• Maintain receiving, warehousing and distribution of operational materials by coordinating with logistics field officers.

Summary Check - Profit Protection To Monitor Cost Of Sales

• Prevent entering duplicate supplier invoice for remittance from supply stage to accounting.
• Detection Controls: Operate to identify any payment error as soon as possible.
• Counterchecking supplier’s invoices with stock controllers and accountants across all sites for proper verification of stock delivered and tally invoices before payments.
• Dealing with invoice inaccuracy with suppliers and vendors.
• Dealing with payment queries from suppliers and vendors who dispute remittance.

Summary Retail Report - Generate Daily, Weekly and Monthly Report and Filling

• Quarterly budget and retail reports
• Retail equipment audit (Monthly)
• NBC Sample drinks and supplies tracking reports (Monthly)
• Concession sales analysis reports.
• All Promotional sales analysis: (Large Popcorn (Lunch Time Heroes), Summer Film Pop Surprise (Large), Cup Cakes, Everything Na 100, Shawarma etc.).
• Product line sales Analysis: (Large Popcorn, Shawarma, DVD RPH tracking etc.)
• New product analysis
• Support office retail analysis and systems: (Monthly voucher Allocation (MVA), Drinks Voucher Distribution Tracking System, Inventory Management, Sales report).
• Emergence analysis as required

Summary Logistic Report - Monitor Daily And Weekly Report filling by Logistic Admin

• Logistics pickup log
• Shipment Log
• Van expense maintenance system
• Weekly shipment and cost tracker
• Air Voucher shipment tracker
• Film-Logistics pickup Log and system
• Mileage & Itinerary Tracking System
• Logistics Vendors Contact lists