Regional Administration Implementation Manager at DHL

Ref.: US - 30163
Reporting To: Global Head of Implementations

Overall Role Purpose

•     To ensure that HSSE requirements & Compliance Procedures are implemented across the project/contract
•     To ensure stakeholder management is carried out, as agreed
•     To implement contract & scope of work obligations for new contracts.
•     To manage the Regional Implementation Resources

Responsibilities and Objectives

•     Co-operate with the HSSE Implementation Manager in the Implementation of HSSE requirements to overall logistics service to the new contract.
•     Co-operate with the Compliance Officer in the implementation of Compliance Procedures to overall logistics service to the new contract.
•     To maintain & manage open communication between stakeholders – internal and external
•     To lead Customer Facing Implementation Meetings & co-ordinate discussion on process flows & operational design set-up
•     To document process flows specifically related to Invoice Preparation, Processing, Reporting, Controlling & Payments
•     To work directly with customer accounts and financial administration to set-up and implementation Finance Administration Procedures
•     To ensure that contract documentation is in place and regularly maintained, i.e. Insurance Certificates
•     To ensure that contract rates are understood by project team and invoice process is set-up to control accuracy of invoicing
•     To manage Implementations as per the agreed customer Implementation Plan, and in accordance with BPM Procedures.
•     To liaise, co-ordinate and close out transition tasks from bid team to Implementation team, as per the ‘Bid Team Handover Process’ described in BPM
•     To ensure that Project Managers are aware of the contract rate schedule, buying rates and BCA revenue projections
•     To ensure all tax issues/liabilities are addressed and resolved at contract start-up
•     To incorporate contract specific obligations into the invoice process
•     To ensure procedures and processes, as required by customer, are implemented
•     To ensure performance measures, as the pertain to administration are in place and training is carried out
•     To ensure that financial administration procedures are followed at contract close out

To monitor, liaise & implement close out procedures when applicable People - Management

•     Team Leadership
•     Team Building
•     Coaching
•     Career development

Skills/Qualifications – Work with the high performance service culture within the established team
Experience

•     5 + years’ experience, as Project Manager/Supervisor, in similar role, for a large scale contract within Industrial Projects Industry
•     Demonstrable, working knowledge, of Implementing and following contract & customer administration procedures
•     Demonstrable, working knowledge, of Implementing and following contract & customer administration procedures
•     Strong knowledge and practical experience in finance & operational finance within the Industrial Projects Industry
•     Demonstrable experience in managing/communicating with internal and external customer’s at a senior level
•     Contract Administration
•     Finance

Preferred

•     Use and/or knowledge of MMS
•     Use and/or knowledge of LOGIS and/or 1C
•     Use and/or knowledge of CREST

Skills

•     Stakeholder Management
•     Account Management
•     Contract Administration
•     Project Management
•     Strong procedural practices
•     Strong Interpersonal skills