Client Success Assurance Analyst at Workforce Group

About Workforce Academy

• The Workforce Academy Programme is a one-year intensive programme designed to develop exceptional talents as Client Success Assurance Analysts.
• Successful applicants (Fellows) will have the opportunity to gain new skills in these areas and build on the strengths they bring to the organization through project delivery, customer acquisition and management, classroom-based trainings, virtual learning, and case studies among others.
• Fellows will be assigned to teams playing an active role in all aspects of client engagement. They will also receive frequent coaching and mentoring from colleagues in their teams.
• At the end of the Workforce Academy Programme, high-performing fellows will be offered a full time role with Workforce Group.

Required Attributes
The following attributes are required to join our talented teams through the Workforce Academy programme:

• Good leadership, communication (written and oral) and interpersonal skills
• Desire to work in a result-driven business environment
• Ability to transform theoretical knowledge obtained during training into practical hands-on skills
• Capacity to work independently with minimal supervision
• Ability to work well in teams, confident, and able to express own views clearly
• Adept in applying knowledge acquired to solve practical problems
• Aptitude for creative and analytical work in a problem-solving environment
• Self-drive and high level of learning agility.

Responsibilities

• Client stakeholder management during and post-delivery of any engagement.

Qualification    

• Strong customer orientation/stakeholder management skills
• 0-2 years of prior work experience in any client relationship management role
• Minimum of B.Sc (Second Class Upper) or HND (Upper Credit) in any discipline
• Not older than 27 years by December 31, 2018.