Processing Field Service Coordinator at Tetra Pak

 Description

Tetra Pak West Africa is seeking an independent & highly motivated Processing Field Service Coordinator for our Field Service Operations team in Processing. The ideal individual must have solid field service and management/leadership experience.

The successful candidate will be based in Lagos, Nigeria and will report to the Field Services Manager who is based in Johannesburg, South Africa.

The role responsibilities include:

• Drives the effective scheduling, planning and utilisation of technical resources in the local market
• Drive the resource planning & coordination and execution of planned and corrective maintenance, as well as certain installation projects
• Drive growth, profitability and capabilities in the Tetra Pak Services (Processing) business
• Drives quick issue resolution and ensures that other FSE’s are supported where needed
• Manage customer relations of the business in the market area
• Deploy the full Tetra Pak Services portfolio

Qualifications and Skill Requirements include:

• Bachelor's degree in Mechanical engineering
• Technical trade qualification is a plus (e.g. Millwright trade test)
• Minimum 5 years experience as a Service Engineer
• Minimum 5 years of front line experience with customers
• At least 2 years of Team leadership experience essential
• Strong planning skills
• Automation experience required (knowledge of PLC)
• Industry experience in Food Processing required
• Strong technical knowledge of equipment
• Strong productivity and continuous improvement focus
• Understanding of maintenance and reliability concepts
• Demonstrated Leadership elements of Change, Collaboration and Engagement
• Negotiation Skills
• Customer focused attitude
• Excellent communication skills – must be fluent in English
• Result oriented, team player, accountable
• Ability to work independently and handle /drive change
• Drivers license and valid passport required – must be willing to travel