Client Relationship Manager at Edge Business Concept Limited

Responsibilities

• Developing and executing sales strategy for the organization to boost new business revenue and profitability.
• Manages the Client Engagement Process from bidding to payment.
• Develop new customer relationships to boost sales pipeline and conversion rates.
• Contribute to new products/solutions design, development and delivery.
• Manage the order-to-cash cycle, including PO Collection, Customer Acceptance and Invoicing and Payments.
• Responsible for bidding processes with support from Sales, Technical and Finance functions.
• Understand the business, its capabilities and product and service offerings and serves as a missionary to take the service benefits and value propositions to target markets and accounts.
• The CRM shall define, drive and own the customer satisfaction business requirements towards improving services and its delivery.
• Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending “go or no-go” decisions.

Expected Outputs:

• Periodic Sales Targets Reports.
• Key Customer Account Management Report.
• Account Lifecycle Tracking Report – Project and Finance.
• Prospective Customer Pipelines.
• Customer Satisfaction Feedback ratings
• Competitor Analysis report

Qualifications

• Bachelors’ Degree in Sales, Marketing and Engineering.
• 3 years of recent Sales & Business Development experience, business-to-business sales ideally selling into telecoms OEMs, wireless operators & government.
• Expert level experience building dynamic & positive customer relationships at senior decision making levels, as well as front line influencing levels.
• Should have successfully sold services, business solutions within the telecoms industry.
• Must have existing relationships in the telecoms, oil and gas industries to leverage the Business.