Telecom Billing Application Support at Swift Networks

Position Description

The Telecom Billing Application Support Specialist will be part of the IT team responsible for providing quality service via incident management, operations, and general business support as required.

Responsibilities:

• Develop an expertise of Information Technology and Telecommunication enterprise applications and business processes within the areas they support to assist user base with application and problem resolution.
• Make recommendations on provisioning methods and other operational efficiencies that will aid in reducing expenses or increasing efficiencies in the telecom billing and user support area.
• Researches support requests to help customers overcome problems. Interface with vendors as well as various internal employees to quickly resolve issues.
• Proactively identify areas of improvements, drive projects, build relationships and successfully implement changes from standard administrative actions to full-scale deployments. 
• Ability to flag and escalate potential issues in a timely manner to avoid missing target resolution timelines or project milestones.
• Define and document business or functional requirements for ongoing system changes and enhancement. Identify business opportunities, develop and drive solutions for the opportunities.
• Monitors site performance, investigates alerts, and escalates as appropriate. Participates in testing and scheduled releases as directed by other leads

Minimum Qualification and Experience

• University degree in Science or Engineering with a minimum of 2:1 honors from a reputable university. Minimum 2 years post NYSC relevant work experience required.
• In depth knowledge of Microsoft SQL language and CRM an advantage.
• Demonstrate knowledge of telecommunications billing systems, terms, and auditing functions preferred. Relevant professional certifications will be an advantage.
• Excellent oral and written communications skills as well as analytical and problem solving skills.
• Ability to handle multiple priorities simultaneously with an emphasis on quality while meeting assigned deadlines.