Store Operator at Ascentech Services Limited

Job Summary and Mission

• This job contributes to our company’s success by leading a team of store partners to create and maintain the company’s experience for our customers and partners. The store operator is required to regularly and customarily exercise discretion in managing the overall operation of the store.
• In particular, a majority of time is spent supervising and directing the workforce, making
• Staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and
• Scheduling), ensuring customer satisfaction and product quality, managing the store’s
• Financial performance, and managing safety and security within the store. The incumbent is
• Responsible for modelling and acting in accordance with our company’s guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include the following, but are not limited to them:

Summary of Experience

• Progressively responsible retail experience
• Supervisory experience
• Customer service experience in a retail or restaurant environment
• Experience in analysing financial reports

Required Knowledge, Skills and Abilities

• Ability to communicate clearly and concisely, both orally and in writing
• Interpersonal skills
• Knowledge of customer service techniques
• Knowledge of supervisory practices and procedures
• Organization and planning skills
• Strong operational skills in a customer-service environment
• Strong problem-solving skills
• Team-building skills
• Strong leadership skills, with the ability to coach and mentor others
• Ability to plan and prioritize workload
• Ability to handle confidential and sensitive information

Partner Development & Team Building

• Providing partners with coaching, feedback, and developmental opportunities and Building effective teams.
• Actively manages store partners by regularly conducting performance assessments,
• Providing feedback, and setting challenging goals to improve partner performance.
• Manages ongoing partner performance using performance management tools to support organizational objectives.
• Challenges and inspires partners to achieve business results.
• Challenges and inspires team members to achieve business results.
• Develops and maintains positive relationships with partners in the district by understanding and addressing individual motivation, needs and concerns.
• Ensures partners adhere to legal and operational compliance requirements.
• Ensures team members adhere to legal and operational compliance requirements.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
• Utilizes and demonstrates effective management principles and practices to create an maintain a successful store team resulting in an environment where partners are valued and respected.