THT helps make healthcare work in Nigeria. We enable our customers to access affordable, reliable healthcare and we support healthcare providers in their efforts to deliver it. We manage healthcare so that our customers and our partners can thrive.
THT is one of Nigeria’s pioneer Health Management Organisations (HMOs), renowned by our stakeholders f...
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Maximize client retention rate by ensuring that clients are satisfied and retention rate is high
Visit clients to determine how they are faring on the scheme
Attend to and resolve all enquiries from clients and forward the escalations to line manager
To educate all stakeholders (Employer groups) on the products and benefits of the scheme
To continuously collate all feedback on the scheme service levels and to offer immediate resolution and to report back to the relevant employer group
Pre-payment and collection of premium fees from all clients
Identify and submit a proposal on ways to improve THT's offerings to its clients
Prepare and forward the schedule of premium collected and outstanding to client service managers
Conduct client satisfaction surveys for all assigned clients annually
Ensure all clients have valid contracts and SLAs
Fill and submit know-your-client forms
To adhere to and live the organizational value.
Requirements
Minimum of B.Sc./HND in Marketing, Administration, Social Sciences and other related fields.
Additional qualification is an added advantage
Candidate must have minimum of 3 years Client Service experience in Health Maintenance Organization (HMO) and additional experience in the insurance industry is an added advantage.
Candidate must have advanced knowledge of NHIS regulatory guidelines, Medical Global Best Practices, Health Insurance, Products and Processes.
Excellent organizational, communication (verbal and written) skills and attention to detail.
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