Retail Executive: Owned Shops & Airtel Express Shops (AES) at Airtel

Job Description

• Looking for a suitable candidate to fill the role of Retail Executive, Shops(HQ&AES) to develop and design Business Strategies and Processes to drive achievement of Retail KPIs in Owned shops and Airtel Express Shops (AES).
• To provide support (Worktools, Processes, Human Capital Management & Development, Promotions/Rewards, Performance tracking and Team Management) to the Regional Retail team with respect to Owned Shops and AES.
• To drive Governance and adherence to quality standards, policies and processes in Owned Shops and AES, in alignment with the overall Retail Strategy of acquiring high-value customers and delivery of exceptional customer service.

Key Requirements

• Good first degree from a reputable university, a postgraduate degree would be an added advantage
• Minimum of 3-4 years work experience in monitoring and managing multiple retail outlets with a view to tracking and optimizing service delivery.
• Ability to create the ideal ambiance for effective and efficient customer service
• In-depth knowledge of Nigerian Retail distribution channel
• Excellent analytical, communication and negotiation skill
• Advanced proficiency in Microsoft Office
• Ability to build strong internal and external working relationships
• High level customer orientation
• Role involves travel within Nigeria