Customer Relationship Manager at Saro Agrosciences Limited

Location: Ibadan, Oyo

Job Summary

• The CRM’s role is to work with customer service, marketing staff and operations to maintain a customer-focused attitude with a focus on activities that create lifetime customers.

Primary Responsibilities

• Deliver all information to and from customer using ICT
• Creation of e-channel for sales
• Will be responsible for retention campaigns, from conceptualization through to analysis. This includes idea generation, proposal preparation, overseeing the production process and overseeing execution.
• Engage the customer in one-on-one interaction
• Maintain long-term, post-sales relationships with existing customers
• Act as the liaison between the customer and other departments within the company such as marketing staff and operation
• Identify and close opportunities for improvement and growth of the product.

Qualification

• Minimum of a second Class upper in University degree in any of the Social Sciences, Marketing / Business, Mass communication, Public Relations or other related discipline.
• Proven and strong CRM experience (5 years+)
• Can demonstrate excellent Commercial judgment & acumen.
• Understands customer management process.
• Is experienced at managing key stakeholders.
• Extensive experience of experiential strategy development and implementation working with 3rd party agencies.
• Budget & cost control management.
• Required Age: 27 - 36 Years.

Our Ideal Candidate:

• Must have a background in ICT
• Must have worked in this position
• Must be open minded
• Must be highly innovative
• Must have interpersonal skills.
• Must have experience with physical customer facing
• Must have customer relationship experience either in the FMCG industry or in the financial industry.