Head of Operations at G4S

Job Reference: G4S/TP/511097/56277
Job Category: Guarding
Country: Flexible
G4S Business Unit: Nigeria

Job Introduction

• Reporting to the Country Manager Director - Nigeria, the Operations Director coordinates the provision of contractual and ad hoc security services to customers, in compliance with legislation, G4S policies and procedures, to ensure achievement of budgeted financial targets.
• The incumbent is also responsible for monitoring the quality standards of all security services, ensuring adherence to regional standards.

Role Responsibility
Effective management of the division’s financial performance:

• Manage relationship between actual results, budgets and forecasts
• Initiate cost saving model and controls
• Gross Margin Management
• Ensure Labour Efficiency according to standards
• Ensure Overheads control according to standards
• Achieve Contract profitability according to targets
• Prevent claims through regular customer risk assessments
• Achieve existing Revenue Growth
• Manage escalation to completion

Effective management of the division’s people performance:

• Proper allocation of employees to positions to fulfil contract requirements
• Analyse and address employee turnover
• Ensure appropriate level employee training and development
• Maintain excellent employee motivation, performance management and engagement
• Ensure employees adhere to standards and address accordingly in line with G4S policies and procedures

Client retention and maintaining customer service levels:

• Ensuring that all required formal customer meeting are scheduled, attended and documented
• Ensure quality service delivery in line with the ‘G4S Way’

New business development:

• Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers, driven by the promotion of integrated security solutions.
• Demonstrate a thorough understanding of the competitor environment faced by Nigeria
• Involvement in community and business forums and general public profile

The Ideal Candidate
Qualifications:

• Relevant Tertiary qualification
• Successful completion of higher schooling qualification +3
• Driver’s License

Experience:

• Two to five years’ relevant work experience
• Five years’ experience in operations management
• Exposure to manned security services and Cash services is a distinct advantage

Competencies:

• Leading people
• Delivering performance
• Managing professionally .
• Collaborating and Co-operating
• Driving Change

Skills:

• Written communication skills, at a high proficiency level
• Verbal communication skills, at a high proficiency level for English would be desired.
• Computer proficiency in:
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • EasyRoster Advantageous
  • VIP Payroll Advantageous
  • Google Mail and Google Drive Advantageous

Package Description
Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.