CAC Shelter Receptionist/Admin at Cece Yara Foundation

Reports to: CAC Shelter Matron

Job Description

• The post holder will be accountable to the CAC Shelter Matron.
• The post holder will be responsible for the management and operations of the lobby and reception area of the CAC Shelter

Context of the Post:

• The CAC Shelter will provide short term shelter to children and their non-offending families where the case management plan indicates this to be the most suitable intervention.
• Therefore, emotional sustainability, sound partnership practice, verbal and written communication techniques, the ability to form lasting relationships, commitment to working issues through, to be tenacious in working with children and families through establishing small achievable targets are required.

Duties and Responsibilities

• Provide excellent customer service by greeting visitors and callers, organizing and prioritizing large volumes of information, calls and visitors.
• Collect, sort, distribute and prepare mail, newspapers, messages or courier deliveries
• Manage all security screenings, paperwork and identification for visitors and clients; input any and all relevant data collected from visitors and volunteers into database; monitor security cameras.
• Facilitate the arrival and departures of all visitors, volunteers and staff.
• Communicate necessary operational information to appropriate staff, as directed by the Matron.
• Manage information and correspondence with an exceptional level of discretion in accordance with the CAC Shelter confidentiality standards.
• Maintain a safe and clean reception area by complying with the CAC Shelter policies and procedures; ensuring front lobby area is fully stocked with supplies throughout the day.
• Support the Team with assigned project-based work.
• Perform other duties as assigned.
• This post is non-residential.

Common Duties and Responsibilities
Professional Practice:

• To ensure that professional practice in the team is carried out to the highest standards and developed in line with the CAC Shelter stated objectives of continual improvement in quality of its services.

Health and Safety:

• To ensure that the Health and Safety policy, organisation arrangements and procedures as they related to areas, activities and personnel under your control are understood, implemented and monitored.

Confidentiality:

• All members of staff are required to undertake that they will not divulge to anyone personal and/or confidential information to which they may have access during the course of their work.

Requirement
Candidates should possess relevant qualifications.