Venue Staff at British Council

Purpose of job:

• To invigilate exams to British Council and Examination Board standards.

Context and environment:

• Nigeria is the largest British Council exams business in the Sub Saharan Africa region.
• It administers exams in four subject areas: Schools, Professional/Vocational, and Educational on behalf of UK institutions and IELTS.
• In 2012 we will delivered roughly 73,000 exams to 26,000 candidates.
• The post holder will be required to work in any of the cities listed above.
• Note that the post holder might be required to invigilate exams at locations different from their base.

Main Duties and Responsibilities

• To invigilate exams and support Exams Service officers as required,

Examinations Delivery:

• Adhere to all instructions issued by the supervisor/examination board.
• Be familiar with all relevant notices, instructions and requirements relating to the specific examination.
• Place signs and notices outside the exam room as per the supervisor’s/examination board’s instructions.

Customer Service:

• Complaints, comments and feedback are dealt with in accordance with corporate policy and the Exams Quality Standards.
• Be impartially friendly to candidates.
• Be smartly and appropriately dressed with no noisy jewellery or heels.

Other Duties:

• Attend training sessions before conducting any invigilation duties.
• Attend the annual refresher training sessions.
• Attend Other meetings as required by British Council staff