Sales Manager at Whispering Palms Resort

Details:

• Maximize occupancy and average rate of hotel through creative and selective selling.
• Maximize the use of the grounds and all other facilities through creative and selective selling.
• Accurately report the month-end, year-to –date room night and revenue accounts to Corporate Executive members, for revenue increasing opportunities and possible action plans.
• Report on trends in the industry and local markets.
• Accurately forecast all strong tentative and definite groups on an ongoing basis, paying particular attention to the forecasted average rate, comp units forecasted, and accurate room night forecast based on history.
• Oversee the design and development of all collateral utilised in the sales process.

Qualification and solicitation of existing and new accounts through:

• Personal visits
• Telephone calls
• Written correspondence
• Participation in promotional events
• Participation in industry and community events, as well as trade shows
• Travel to industry events and sales calls
• Review meeting quotas, goals and forecasts for quality and quantity of room nights.
• To ensure the prompt and efficient service of all meals, snacks, functions and beverages to the required standards.
• To ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems, including issuing against dockets, sales analysis, menu costings and cash checks.
• To anticipate guests’ needs and respond promptly to guests’ requests.
•  Review the daily activities, such as: occupancy rate, Catering/banqueting activity, Purchases, Meetings/conferences, VIPs/special guests.
• To ensure that sales executives are well trained, correctly and smartly dressed and serve their customers in a professional and friendly manner.
• To ensure that room service orders are executed promptly and that they comply with the required standards.
• To ensure that room service staff are correctly and smartly dressed and serve their customers in a professional and friendly manner.
• To act as Duty Manager as required.
• To ensure maximum security in all areas under your control and that staff are fully aware of the importance of key security.
• To ensure that staffing levels are correct and to agreed standards and are not exceeded without prior consultation.
• To ensure that company and statutory hygiene standards are maintained in all areas.
• To attend timeously to customer complaints.
• To take the necessary steps in the event of theft, burglary or fire.
• To ensure that reports and administration requirements are timeously submitted.
• Maintain positive working relationships with the Federal and State Governments Visitor’s Bureau and other tour agencies operating in the country, as well as all lead sources.
• To ensure that fair discipline is effected.
• To ensure that fire and evacuation drills are held regularly.
• To prepare and submit on the required format all information necessary for budgeting purposes, timeously and accurately.
• Contact and entertain clients – not only during their site visits, but also while groups are in-house, and through invitations to contacts within the Lagos area.
• To hold regular staff meetings.
• To be fully aware of trends in the industry and make suggestions for improvement of the operation.
• To attend meetings as required.
• To carry out or ensure that regular On-the-Job Training is taking place to agreed standards.

QUALIFICTAION:

• HND/ Bachelor’s Degree in Marketing, Communications or related field
• 5+ years’ B2B sales experience
• 3+ years in leadership sales position
• Track record of superior performance metrics
• Excellent negotiation skills
• Strong decision-making abilities
• Able to travel up to two weeks per month
• Familiarity with CRM software
• At least three years’ experience in hotel and hospitality industry