Head, Technology Services at Nigerian Stock Exchange

Department: Technology Services Department
Grade: Principal Manager - Deputy General Manager
Estimated Date Of Resumption: Sunday, February 4, 2018

Job Summary

• The Head of Technology Services reports to the Executive Director, Market Operations and Technology and is responsible for translating the Exchange’s vision into a technical vision and leading the Exchanges technical developments and service delivery.
• The post holder will possess a proven track record in designing, building and supporting a world class technical infrastructure and applications services in a secure manner with maximum uptime and in line with ITIL principles.
• The successful candidate will have a solid technical background and will be very technically ‘on the ball’ with the ability to get ‘hands-on’ where required, but also able to manage a team of technologists based on robust processes and communicate effectively at senior management levels to explain technical issues.
• The post holder will be strategically minded, with ability to identify new/emerging technology options and have robust technical project delivery skills to deliver complex and highly visible technology change projects and would have gained experience ideally across several locations/geographies and within Emerging Markets operations of the Financial Services sector.
• This is a high profile opportunity to use your skills in transforming a leading Emerging Markets Exchange and positioning it for growth and leadership within its region using technology as a competitive and business transformational tool.

Key Responsibilities

• Drive the formulation of the technology strategy. Lead its execution, working in close collaboration with both internal and external stakeholders
• Build, retain and motivate a best in class technology team across all the main technology disciplines and oversee associated changes
• Ensure the Exchange operates a high availability, robust and high permanent technology infrastructure and services, visible to both internal and external stakeholders
• Establish technical standards that will ensure a highly available and secure technology environment. Ensure adherence to the standards
• Work with external stakeholders to establish appropriate industry wide standards to leverage STP initiatives Develop processes to ensure that agreed SLAs are met
• Identify and manage strategic supplier relationships to augment internal and strategic capabilities, whilst ensuring a high level of service delivery
• Provide strong leadership skills, ensuring the highest standards of governance, deliverables, risk and stakeholder management
• Manage and deliver the technology services in line with global best practices for infrastructure (ITIL) and applications (SDLC)
• Be accountable for the delivery of all technology services (BAU) and outcomes for all technology changes run by the Market Operations and Technology division
• Provide E2E technology integration from clients to brokers, trading, clearing, settlements and clearing, including risk surveillance
• Ensure appropriate technologies to re-engineer the business processes are identified, implemented and maintained
• Generate a comprehensive resource plan for the technology organisation to identify appropriate resources (internal and external) that will be essential to achieve delivery objectives. Drive the secondment of these resources to ensure timely and quality delivery
• Monitor project/programme timelines, milestones, budget and resource usage to ensure delivery to plan and budget. Pro-actively manage deviations
• Produce monthly executive management technology services report detailing service delivery against benchmark, budgets, quality, deviations from plan and risks for management attention
• Manage and deploy available funds and resources efficiently
• Ensure that all disaster recovery related technology services are up to date and will support the business in the unlikely event of an invocation. Ensure that these are tested regularly in line with the plan
• Continually train and coach other team members to become self-sufficient
• Hands-on current and deep expertise in at least two technical disciplines (networks, OS, software development, hardware, technology quality assurance, telecoms)
• Data Centre Management and Support
• Ability to interpret technology and market trends as a foundation for technology roadmaps
• Technical Programme and Project Management
• Business case development
• Call centre / Technical Helpdesk Service delivery
• Strong knowledge of information security principles and application Strong governance exposure
• Technical Production Support
• Ability to work with and influence senior executives
• Pro-activeness in addressing any service / quality issues and deviations from plan Technology Architecture. Experience within Exchanges/Financial Services sector will be a distinct advantage Market data services experience will be a distinct advantage

Qualifications And Experience

• Minimum of 15 years post National Youth Service Corps (NYSC) programme delivery experience
• B.Sc degree in Computer Science, Engineering discipline, Mathematics or Physics will be a distinct advantage.

Functional Competencies:

• Data Management
• Emerging Technologies
• Information Security
• Information Technology Policy and Planning
• Information Technology Service Operations
• Risk Management
• Web-Based Technologies

Behavioural Competencies:

• Attention to Detail
• Change Management
• Decision Making
• Diversity Management
• Team Work