Tech Product Support Officer at Softcom

Job Description

• Softcom creates some of Africa’s most cutting-edge software products, and we want you to be a part of our team. We currently have a challenging and rewarding position for someone seeking to broaden their skills and advance their career in IT. As a Tech Product Support officer with Softcom, you will join our highly skilled and motivated Tech and Customer Support team.Your investigative and problem solving skills will make a valuable contribution to the success of Softcom.
• If you are a budding programmer with tertiary qualifications but with limited commercial experience and have created your own projects for business family and friends, we will be interested in you.
• This is a fantastic opportunity to engage in a positive and creative work environment that offers excellent benefits and a great team to work with.

Essential Duties and Responsibilities

• Logging and resolving customer issues
• Customer correspondence including documentation of user guides and other resources
• Escalation and reproduction of technical issues for the development team
• QA tasks and technical documentation
• Administration of SQL databases
• System monitoring
• Performing all other functions as may be required of you to enable Softcom achieve its strategic objectives

Organizational Relationships

• Reports to: Volunteer Support Supervisor
• Supervises: non
• Liaises with: Fulfillment & Volunteer support team

Qualifications

• B.Sc./HND in Computer Science or related field
• One (1) year experience in a software support or development/QA role is advantageous.

Skills:

• Demonstrated basic programming skills with commercial experience is highly desirable
• Demonstrated SQL and some PSQL programming skills is highly desirable
• Demonstrated Database Stored Procedure Development skills (firebird PSQL, postgres PL/PGSQL, oracle PL/SQL or similar) is highly desirable
• Demonstrated Visual Studio Development ( VB / C# ...etc ) skills is desirable
• Demonstrated Visual IOS Development ( Objective C / Xcode ) skills is desirable
• Demonstrated Web Development ( java script / HTML / HTML5 / PHP ...etc ) skills is desirable
• Good formal documentation skills is highly desirable
• Demonstrated investigative and problem solving skills is highly desirable
• Thorough understanding and ability to use Microsoft Office suite is highly desirable
• Knowledge and ability to troubleshoot Windows operating systems
• Knowledge and ability to troubleshoot Internet communication peripherals (modems, routers)
• Understanding of TCP/IP networks and security systems
• Understanding of LAN and WAN communication and configurations.
• Good communication skills
• Good organisational skills with ability to prioritise and meet deadlines under pressure
• Ability to quickly grasp and understand new tasks and ideas
• Ability to work well as part of a team
• Possess a strong desire for self improvement and advancement
• Possess a strong and active interest in IT generally