Head, Operations at Clement Ashley Consulting - CAC

Ref No : HOO 2017
Location: Lagos

Job Objective

• To own, end-to-end in store processes, in the supermarket operations ensuring full alignment across functions as well as data and process integrity and reliability.
• To manage the human and material resources in the company in order to deliver the required products to customers in line with service standards advertised to customers.
• To ensure the optimisation of overall service delivery process in a manner that guarantees the supermarkets business’s sustainable
• existence as a going concern.
• To coordinate all supply chain activities towards ensuring the achievement of overall company goals – sales targets, market share, contribution to margin, cost control, profit etc.

Duties and Responsibilities
Purchasing and In-bound logistics:

• Liaise with the Commercial Manager and team to ensure the right products are purchased in the right amounts and of the right quality
• by accurately forecasting sales figures and inventory requirements for each store keeping unit (SKU) and location.
• Inventory Analysis and Warehousing
• Supervise the Warehouse Manager and undertake regular periodic inventory analysis for each SKU and location and using that analysis coupled with sales figures to determine the optimal stock levels.
• Determine how much of each (SKU) product or brand should be ordered for each location in line with Just In Time (JIT) ordering
• policies, when it should be delivered and encourage ordering protocols to optimize store stock to build sales figures without overstocking.

Cost Control and Cost Management:

• Constantly review store sales numbers, cost of inventory, operational expenses and inventory losses. Use results of analysis to determine whether or not the store is meeting its goals.
• Develop a plan to improve cost control, minimize wastage and maximize profits.

Visual Merchandising:

• Constantly improve visual merchandising in store, ensuring displays set up aesthetically for customers.
• Determine a layout of store merchandise that is visually appealing to consumers.
• Instruct the in store/sales employees on how to maintain the design with the arrival of new merchandise.
• Design and maintain an ambience appealing to customers with health and safety of customers and staff in mind.

Sales Administration:

• Supervise the Sales/Store Manager and his team to set sales targets and ensure the store is staffed correctly at all times with sales
• personnel that are proactive to meet set targets.
• Provide employee operations manuals to store/sales managers and help to provide employee training when necessary.
• The operations manager must be able to accurately estimate the needs of each store location and work with the store's management to solve conflicts, make sure that scheduling needs are met and assist in improving employee performance and retention.
• This involves regular floor visits to check employee performance and gauge customer satisfaction and customer retention.
• Review sales reports weekly or more often to take necessary corrective action to ensure that financial objectives are met.

General Administration:

• Work with the Administration manager to ensure effective administration of general services, including premises and equipment maintenance, health and safety, insurance, procurement and storage of supplies, telephone services, advertising and public relations.

Process Design and Process Improvement:

• Take responsibility for the overall design, documentation and improvement of technical and operational business processes to ensure smooth and efficient service delivery.
• Use tools such as flow charting to identify bottlenecks as well as redundancies and thus improve cost control and minimize wastages.
• Produce and constantly review and update technical and operational manuals for staff training, orientation and guidance.
• Achievement of performance target
• Profitability, Revenue Growth rate, Sales per square foot etc.

Qualifications

• B.Sc, B.A, MBA and M.Sc in Business Management, Business Administration, Accounting, Materials Management, Warehouse Management, Logistics, Sales, Engineering or Marketing Management.
• Membership of professional associations would be an advantage
• Experience: Candidates must have at least 10 years previous experience, in the operations of a large retail supermarket or hypermarket.
• At least five years of which should be as an operations manager.
• Previous experience in the retail operations and retail sales of a member of the
• TESCO supermarket chain will be a big advantage.
• The person: Not more than 45 years of age. medically fit with lots of stamina as the job demands the ability to work 24 hours a day and 7 days a week, if need be.
• Excellent spoken and written English is mandatory.
• Ability to understand English spoken with a foreign accent is necessary.

Skills & Attributes:

• Punctual, Must be Strategic Thinking/planning, Accounting, Audit and Business Analysis skills, Marketing Management and Sales Management Skills, Operations management Skills, Process Design Skills, Flow charting Skills, Advanced Computer Literacy, Skilled in the use of Microsoft Dynamics,Knowledge of the Balanced Scorecard as a Performance Management Tool, Interpersonal Skills, Communication Skills, Organizational Skills, Managerial and Leadership skills, Project Management Skills and Training/Coaching skills.

Remuneration
Excellent Salary and Remuneration package between 8 million to 10 million NGN per annum.