Retail Sales Manager at SKLD integrated Services LLC

As the Retail Sales Manager, you are responsible for overseeing the running and overall operational success of the Store assigned to you.

DUTIES and RESPONSIBILITIES:

• Acquaint subordinates with product knowledge and software training where necessary
• Manage/Motivate Retail Sales Executives and support staff to meet or exceed sales targets
•  Assign workers to specific projects such as cleaning, rearranging of stocks, receiving new inventory or restocking based on the frequency
• Keep track of stock ordering through inventory management software
• Give daily, weekly and monthly update on sales activities- items in most/ least demand, customer preference and market trends- to head of Supply Chain department
•  Attend to customer inquiries (including but not limited to school clients)
•  Deal with customer Queries, resolution of complaints and escalate when necessary
• Maintain awareness of market trends and monitoring what competitors are doing
• Manage petty cash expense at the outlet
• Keep abreast of developments within the Lekki metropolis
• Train and develop the staff working under you (leadership and personnel effectiveness)
• Attendance Register to be kept and monitored for all reporting staff
• Ensure the overall cleanliness of the outlet
• Monitor the re-order level of inventory for your outlet
• Take ownership of the outlet

Skill and Competence:

•  Leadership: You must be able to lead and motivate your team
• Communication: excellent communication and people skills is very essential
• Customer service: Customer pays the bill. You must have a strong commitment to customers and ensure you get familiar with them on name basis as much as you can
• Familiarization: it’s very important you and your team are very familiar with the items on display- prices, functions and value proposed for the client
• Sales: everyone that walks into the store is a potential customer, you must be able to make a sales pitch that eventually leads to sales
• Decision making ability: It’s very important you are fully informed about the company’s policy and retail guidelines, to enable you make decisions as it concerns the business
• Responsibility: You must develop a sense of responsibility towards all company property- items for sale, generator, water supply, environment cleaning, refuse disposal, furniture and fitting, computers and accessories
• Ability to work under pressure especially during the peak period and handle challenging situations
• Personal attributes: Confident, Self-driven and Enthusiastic

Qualification:

• Must have a minimum of BSc or HND in any social science field
• Have a maximum of 4 years retail experience in a managerial role
• Candidate must be dynamic and self-led

Location:

Lekki