Operations Director at Regus

Auto ReqId: 13351BR
Centre Code or COR #: 01956 - LAGOS, Mulliner Towers
Job Type: Full Time

About the Role
The Operations Director has responsibility for the performance of the existing business and must maximise Operating Profit, Return on Investment and Return on Cash from the existing Base Business in the country.

In addition the Operations Director will have responsibility to grow the business from existing revenues to revenue targets set for next 24 -36 months delivering the required operating margins. The Operations Director will own and execute the growth plan for the country and will recruit and build the necessary team to achieve this objective.

The Operations Director will coordinate and work with regional / group functional leaders to execute against set objectives and standards for the country and have ultimate accountability for all the functions within country i.e. Sales, Development, Marketing, Operations, Finance and HR / Team Management.

The Operations Director should at all times be looking for innovations to improve the performance of the business and should report these back to Group where they can be considered for implementation across all Regus locations.

The remuneration for the Operations Director will include a significant bonus upside directly related to the successful delivery of the performance and growth objectives set for the country.

Major Responsibilities
Commercial Management:

• Deliver the Development potential of the Country.
• Maximise the Profit potential and Cash Return from the Country.
• Reviews business performance by sales area and centre focusing on profit and sales.
• Reviews results versus plan monthly and takes corrective action where necessary

Sales Leadership:

• Ensures consistent growth of quality revenue through development of existing and new sales channels in the country.
• Provides leadership on pricing and sales volume by driving awareness of revenue targets and by measuring and communicating results.
• Partners with the global sales team/ key accounts team to penetrate and close new global business as required.
• Grows the number of leads generated in the country by the sales team through networking, broker relations and other sales activities.
• Drives the conversion of leads and enquiries in the country into profitable sales.
• Maintains a database of customers, real estate agents and other channels / partnerships.
• Provides sales mentoring and development of all Area Sales Managers to continually raise the level of sales acumen within the Company.
• In partnership with the regional marketing team develops and executes the country marketing plan to drive brand awareness and enquiries.

Operations and Customer  Service:

• Ensures that the Regus operations processes are followed and well executed.
• Drives the delivery of centre readiness and customer service standards across Nigeria and Ghana.
• Owns customer issue escalation within the country.
• Responsible to deliver customer retention and satisfaction targets set for the country.
• Drives Customer Service Income Plans for the Country.

Growth:

• Executes the growth and development plan for the country.
• Develops country specific development strategies to grow the Regus footprint through both conventional and unconventional low risk / low capex models such as franchising / licensing.
• Identifies, selects sites and analyses potential development locations within the country.
• Identifies landlords or developers for partnership lease opportunities.

Team Management:

• Recruits, trains, develops, manages, leads and measures productivity of the country team.
• Ensures a visible sales, operations & development leadership presence in the country.
• Recommends organisation structure as the business evolves
• Communicates Country Objectives and establishes personal objectives for all direct reports and clearly communicates performance expectations.
• Monitors performance and provides feedback/ appraisals and coaching to all direct reports.
• Conducts team meetings and team building events as appropriate.

Key Position Requirements

• A self-motivated leader with a real passion to grow the business and succeed.
• Commercially focused, results driven with a strong track record of growing a business.
• Ability to read and interpret the financial statements and reports.
• Proven ability to recruit, train, develop, manage, lead and measure productivity of sales teams.
• Absolute commitment to high ethics and integrity.
• A skilled negotiator and confident commercial decision maker
• Excellent verbal/written communication skills.
• Willing to travel for up to 50% of time.