PTSP Operations Manager at IntelliFin Solutions Limited

Job Description

• We are looking for Payment applications developer/s who possessed a passion for pushing mobile payments solutions to the limits and willing to work with our team to design and develop the next generation payment applications.

Position Summary/Role

• Take a lead in provisioning first level technical support for the POS infrastructure.
• Manages fault resolutions with Service/Customer support Desk team to ensure trouble tickets and incidents are resolved efficiently and in a timely manner in line with agreed SLA.
• Ability to develop and document procedures and processes
• Create and maintain communication plans, providing accurate and timely information for status updates and other communication opportunities, leveraging multiple communication mediums
• Proactively research/ join POS forums to keep abreast of technologies that might benefit the POS team
• Ability to effectively maintain productive relationships and deliver valued services to multiple peer organizations of varying capabilities and with different requirements
• Ability to review project work products for completeness, quality, and compliance with established project standards
• Ability to review ongoing and proposed projects to identify opportunities for reuse and process improvement
• Ability to lead, manage, and continually improve with complex projects and support responsibilities.

Requirements Skills/Competence:

• Prior experience in the Point of Sale and Payment (Hardware, Software, Payment Services and Merchant Services) space is a must.
• Personal characteristics including: integrity, flexibility, strong interpersonal skills, self-confidence, results oriented, execution mentality and a strong sense of ownership, and analytical skills.
• High quality leadership presence capable of influencing others and driving behavioural change.
• Ability to work well under pressure and respond to change resourcefully to achieve objectives.
• Ability to identify positive and negative growth trends and build a plan to continue or combat, respectively.
• High level of business savvy, maturity, judgment and objectivity in exploring new POS market niche.
• Experience leading/ participating with Technology groups in virtual/cooperative organizations
• Experience and understanding of multiple aspects of Technology infrastructure technologies, Retail Technologies, application development, and mission-critical production support.

Qualification & Experience

• A first degree from a reputable Nigerian university preferred.
• A minimum of (5) years’ experience in administering and supporting POS management with a proven record of success.
• Strong computer proficiency, specifically with Microsoft Excel and PowerPoint in MS Office applications.