Programme Manager at Lagos Business School

 Department:  Executive Education

Business Unit:   Pan-Atlantic University/Lagos Business School

Reports To:Director, Executive Education

Directly Supervises: NIL

Purpose of Position: Develop and manage clients’ relationship to meet their needs and business sustainability.

ESSENTIAL DUTIES/KEY JOB ROLES AND RESPONSIBILITIES

These include but not limited to the following:.

• Track performance of clients on completion of programmes.
• Maintain and update customer reference database and associated companies to facilitate marketing activities.
• Manage issues affecting ordering of products and meeting of clients products demand. Review and advise on improvement initiatives for effective meeting of targets.
• Facilitate payment of fees by participants in accordance with the SOP.  Drive debt recovery plans and credit policy
• Support the marketing of Executive Programmes and Open Seminars
• Provide brand visibility for each executive education class by establishing social media presence, setting up a special newsletter or report on programme activities sent to participating companies, online coverage of selected sessions etc.
• Plan and assist with the design and delivery of programmes including the production of course documentation such as briefing packs, course binders, presentations and any other materials as well as  proactively monitoring programme progress and promptly resolving issues
• Manage customer feedback and suggest improvements and changes to the structure, content and delivery of programmes.
• Collaborate with colleagues to ensure successful graduation of participants in Executive Education.
• Any other specific or adhoc duty to be assigned by the line manager from time to time.

KEY PERFORMANCE INDICATORS

• Feedback from customers internal and external
• Achieving agreed target revenue
• Maintain high customer satisfaction ratings from participants
• Submit monthly report on progress made on deliverables

SKILLS REQUIREMENTS

• Planning/organizational skills  and initiative
• Good interpersonal skills
• Excellent time management skills
• Excellent oral and written communication skills
• Influencing and presentation skills
• Flexibility in work schedule
• Knowledge of Budgeting and project management
• Good knowledge of the executive education market
• Customers services skills
• Ability to plan and prioritize as required
• Working knowledge of MS office
• Knowledge of product  and channels development and management
• Good negotiation skills
• Knowledge of market segmentation and branding

QUALIFICATIONS
Good first degree in the field of social science

Professional Qualification
MBA degree is an added advantage

EXPERIENCE

• At least 6 years in a Customer service/marketing position.
• Experience gained in service marketing, business development, consulting or client relations will be an advantage.

JOB GRADE
Managerial