Field Service Engineer at Tetra Pak

Job Description
The Processing Field Service Engineer delivers high quality services and customer support by providing automation solutions, programming assistance, training and troubleshooting services on Tetra Pak Processing Equipment in the Food, Dairy, Ice Cream and Cheese industries.

Tetra Pak provides learning opportunities in technical areas as well as service and sales career growth. This position provides a strong foundation and continuing career opportunities for many positions within the company including Automation Engineer, Technical Sales Engineer, Project Engineer, Cluster Specialist, and Upgrades Specialist.

To be successful in the FSE role, one must have an understanding of both application and system functionality. 

• Provide technical assistance for installation, commissioning, start up and production supervision of new food processing equipment.
• Establish and maintain a continuous positive relationship with customers including support and follow-up on customers’ concerns and issues.
• Carry out planned and breakdown maintenance service on processing machines both locally and abroad  (automation, electrical, mechanical, pneumatic, hydraulic, ...)
• Troubleshoot and solve technical malfunctions and breakdowns. Conduct basic root cause analysis of problem, to ensure rapid resolution and/or escalation to appropriate stakeholders.
• Identify and take action on system performance issues, implementing operational improvements that are identified and approved.
• Audit customer equipment and recommend corrective measures such as replacement of worn out parts.
• Carry out basic training courses on customer’s equipment, coaching customer’s employees regarding technical aspects related with the Tetra Pak equipment.

Qualifications

• 2-4 years experience in electrical troubleshooting, and both mechanical and electrical maintenance of industrial equipment and other related capital equipment involving all levels of complexity.
• Programming skills on Siemens S7-300 and RsLogix500 and HMI knowledge would be an added advantage
• Work experience in a liquid food, chemical, beverage or brewery processing systems installation and service will be an added advantage.
• Ability to read and understand mechanical & electrical drawings, Flow diagrams, Process diagrams and Instrumentation P&ID diagrams.
• Degree in Electrical engineering field.
• High level of proficiency in English, with strong writing/reporting skills. French is an added advantage.
• Result-oriented work, team  player, ethic to always deliver on-time on-scope and within budget
• Driving License