Banqueting Coordinator at Whispering Palms Resort

Details:

• To discuss the function with a client, ascertaining and noting his exact needs.
• To show the client the various facilities available, advising and discussing the merits of the various options.
• To advise and discuss the choice of menus.
• To advise and discuss alcoholic and non-alcoholic beverage requirements.
• To advise and discuss table plans.
• To ascertain what entertainment, if any, is required.
• To ascertain what table appointments, e.g. flowers, are required.
• To confirm the availability of the facilities required.
• To monitor and control provisional and confirmed function bookings and ensure that no double bookings occur.
• To confirm all details in writing to the guest.
• To up-date status board and advise all departments once confirmation of the function is received, normally under the banqueting manager's signature.
• To assist the banqueting manager during the function.
• To be constantly aware of new business opportunities and action these.
• To be available to conference organisers at all times during a conference.
• To ensure the cleanliness of all conference and function rooms.
• To ensure that all necessary stationery requirements are in place.
• To ensure that all the equipment requested is in position and in working order, particularly audio and sound systems.
• To ensure that water jugs, glasses and refreshments are replenished at regular intervals.
• To ensure that ashtrays are changed during each break.
• To ensure that the requested refreshments are served timeously.

QUALIFICATIONS

•  OND/HND/BSC or diploma catering services and hotel management
•  Performance management, supervisory: Demonstrate ability to relate to, communicate with and motivate employees to sustain high performance and quality levels.
•  Knowledge of budgeting process: Demonstrate knowledge of and skill in creating and maintaining budget within the department’s allowed expenditures.
•  Planning: Skilled in determining whether tasks should be attempted, identifying the most effective way to complete the task, and preparing to overcome expected difficulties.
•  At least three years’ experience managing service staff in an upscale hotel atmosphere.