Business Operations Manager at Hreade

ESSENTIAL JOB FUNCTIONS

 Business Development

• Conducts research to identify new business opportunities;
• Schedules meetings with potential clients and draws up proposals and letters of engagement;
• Reviews and monitors strategies of the company as it regards sales, advertising, marketing, business development and other related fields of business;
• Prepares and submits regular reports and suggestion documents to management about company health and new initiatives in progress based on carried out research;
• Monitors contract staff and projects and ensures that clients’ agreed requirements, timelines and processes are strictly adhered to;
• Creates and implements strategies for existing accounts aimed at generating new business opportunities;
• Initiates and implements plans and strategies to help the company minimize its losses and increase revenues;
• Identifies potential business deals by exploring partnerships in the marketplace and tracks new business opportunities;
• Works closely with key clients to keep them updated on process changes designed to improve service;
• Prepares presentations on service offerings to potential clients;
• Schedules follow up meetings with clients.

Client Relationship Management

• Develops and maintain effective business relationships with all clients;
• Liaises with potential and existing clients about business potentials and opportunities;
• Acts as a point of contact to resolve client complaints and respond to inquiries;
• Identifies key staff within the client’s company and develops personal and profitable relationships;
• Monitors all active projects and provides regular project status reports;
• Follows up on potential clients and works actively to secure business deals;
• Conducts research on competitors and market and develops strategic plans to retain clients;
• Ensures client satisfaction through regular feedback and post-project evaluation.

Project Management

• Acts as the point of contact to existing clients on current projects and inquiries.
• Manages contract staff assigned to different projects and ensures that deliverables are being met;
• Manages any number of projects at various stages of work. Reviews records of accounts and inputs entries;
• Consults with clients to ascertain the project requirements, estimated costs and project duration;
• Prepares studies and reports on the status of ongoing projects;
• Establishes project objectives, policies, procedures and performance standards within boundaries of company policy and contract specifications;
• Confers with third party contractors and vendors and ensures that project specifications are adhered to;
• Investigates potentially serious situations and implement corrective measures;
• Represents company in project meetings and attend strategy meetings;
• Works with contract administrator to manage financial aspects of contracts to protect company’s interest and simultaneously maintain good relationship with the clients;
• Manages requisition supplies and materials to complete project;
• Interprets and explains plans, project requirements and contract terms to contract staff;
• Formulates reports concerning such areas as work progress, costs and scheduling and forwards to the Director(s) on a regular basis;
• Designates appropriate contract staff to work on specified projects.

EDUCATION:
Bachelor’s degree from a reputable institution

TECHNICAL REQUIREMENTS:

• Technology savvy
• Microsoft Office proficiency

KNOWLEDGE REQUIREMENTS:

• Project management knowledge
• Good business knowledge
• Knowledge of engineering will be an added advantage

SKILLS REQUIRED:

WORK EXPERIENCE:
3-5 years of work experience in a similar role