E-commerce Business Manager at Afrimall.ng

Key Responsibilities:

• Report and monitor sales, key metrics and promotions.
• Merchant Acquisition to the platform across the different product categories
• business development focusing on but not limited to acquiring strategic/high profile merchants.
• building and maintaining successful long-term relationships with these strategic merchants.
• Work closely with customer service team to ensure delivery of an outstanding service.
• Work with other members of management team to develop long and short term business goals.
• Work with the content team to optimise the website customer experience/journey, feeding into decisions on content and layout across the site.
• Liaising with external stakeholders and freelancers to ensure workflow is well delivered.
• Be a driving force behind the growth of the platform implementing opportunities for growth.
• General office management.
• Undertake annual performance reviews & oversee the hiring needs of the business.
• Working alongside the logistics team as to continually improve ways in which to improve the service for the customer.
• Create and implement business plans for online sales, and work with marketing department to develop promotional strategies.
• Oversee site updates, processes, security, software, and servers, keeping technology up to date.
• Analyze website statistics to evaluate success of sales strategies and improve customer experience.

The Candidate:

• Minimum of 1 year of experience within E-Commerce and Business Management.
• Highly organised to ensure smooth running of daily operations.
• Analytical and strong numerical and reporting skills.
• Strong attention to detail.
• An entrepreneurial mind.
• Drive, enthusiasm and passion for the brand.
• A passion and flair for food.
• Experience of management, hiring and human resource management.
• Great problem solving skills.
• Logistically minded.
• Natural flair, imagination and creativity to be able to develop new business ideas.
• Experience of working within a start-up environment.
• Retail & customer service experience.
• An understanding of the challenges faced in an ecommerce/start-up environment.
• Proven business acumen and understanding of financial data.