Programmer Analyst at I-ONE-C Limited

Job Description:

•     The Programmer Analyst is a technology-focused role intended to ensure that all software applications developed meet the needs of all users concerned with the use of the application. The role sits within the Operations & Technology division and under the Application Development department specifically. It plugs the crucial gap in specifying, documenting and communicating the technical needs and technical offerings of I-ONE-C to clients and partners of the OT within and without the organization alike.
•     This role is responsible for writing software and operating manuals for software applications. This individual will work with business personnel, software developers and product managers to analyse and document the functional and business flow of application and will be the project champion for all software systems.
•     The ProgrammerAnalyst will be responsible for working with various stakeholders to identify and understand the key needs, document business/functional and detailed system requirements and support the testing of developed code.
•     Throughout the development process s/he will liaise on a day to day basis with on-shore and off-shore development colleagues to ensure the needs of our clients and of the business are fully met.
•     S/he will have opportunities to independently manage projects and take ownership for delivering improved services to our customers. S/he would report to the Chief Technology Officer.
•     S/he will be involved in the full business and system life cycle right from requirements gathering to writing technical and functional specifications, supporting development, testing and post-deployment client feedback/queries. Specific responsibilities will include:

Gathering and Documenting Requirements:

•     Discuss and elicit requirements to identify and communicate key needs.
•     Creation of detailed Requirement/Specification documentation.
•     Engages in technical discussions and information modeling sessions (prototypes and wireframes).
•     Working within Project teams to ensure requirements are delivered as specified.
•     Taking feedback from business clients.
•     Provide data analysis to help decision making.
•     Documenting technical requirements to a high standard feasible for consumption by a development team
•     Documenting business requirements to a high standard feasible for consumption by a management team
•     Create detailed IT documentation such as build documents (step-by-step installation and configuration instructions) and SOPs for the production support of IT Systems
•     Tasked with reading and creating IT diagrams including network, system and/or application diagrams, data flows, process maps and interface narratives
•     Research information to complete writing assignments according to set standards, order, clarity, and terminology
•     Conceptualize, research and write the creation and revision of technical documentation per company standards
•     Develop uniform and consistent presentation and style for multiple documents and collateral

Program design:

•     Design application from specifications developed during analysis
•     Prepare detailed work flow charts and diagrams to illustrate sequence of what program must follow to describe input, output and logical operations involved
•     Analyse, review and rewrite programs (where necessary) to increase operating efficiency or adapt program to new requirements
•     Must be able to integrate software components
•     Facilitate Design and code reviews for team
•     Testing and maintenance:
•     Generate test plans to be implemented at User Acceptance Testing (UAT) phase.
•     Debug software and correct all necessary errors
•     Generate test scripts to be run either personally or by another party
•     Define test case scenarios and ten

Project Management:

•     Under supervision the programmer will provide project management assistance when dealing with external vendors.
•     Under supervision the programmer will provide project management assistance for internally focused projects
•     Day-to-day support of management run-the- technology and office responsibilities (Release Management, Incident Management/Troubleshooting
•     Job Dimensions
•     The primary responsibility of the programmer is liaising efficiently with all the concerned persons such as external clients, administrators, managers of the organization, internal clients etc.
•     Supporting and maintaining existing business applications and websites
•     Design, develop, maintain and test applications
•     Creating fit for purpose and user friendly applications.
•     Contributing to developing quality testing strategies for assigned areas of work.
•     Work closely with Project Managers and other members of the Development Team to both develop detailed specification documents with clear project deliverables and timelines, and to ensure timely completion of deliverables.
•     Attend client meetings during the sales process and during development.
•     Work with clients and Project Managers to build and refine graphic designs for websites. Must have strong skills in Photoshop, Fireworks, or equivalent application(s).
•     Determine appropriate architecture, and other technical solutions, and make relevant recommendations to clients.
•     Communicate to the Project Manager with efficiency and accuracy any progress and/or delays. Engage in outside-the-box thinking to provide high value-of-service to clients.
•     Alert colleagues to emerging technologies or applications and the opportunities to integrate them into operations and activities.
•     Develop innovative, reusable web-based tools for team building.
•     Confirm project requirements by reviewing program objective, input data, and output requirements with analyst, supervisor, and client.
•     Arrange project requirements in programming sequence by analyzing requirements; preparing a work flow chart and diagram using knowledge of computer capabilities, subject matter, programming language, and logic.
•     Encode project requirements by converting workflow information into computer language.
•     Confirm program operation by conducting tests; modifying program sequence and/or codes.
•     Prepare reference for users by writing operating instructions.
•     Maintain historical records by documenting program development and revisions.
•     Contribute to team effort by accomplishing related results as needed
•     Responsible for identifying various options for designing solutions and testing them for both business and technical suitability.
•     Responsible for developing specific proposals for replaced or modified systems.
•     General understanding of IT Operational processes including but not limited to Change Management, Access Management, Configuration Management, Incident Management
•     Supervise and implement all the required activities of a new design.
•     Keep up knowledge with the updated technical developments in the IT field.

Other Requirements

•     BSc degree in numerate field, or equivalent
•     Excellent written, communication and interpersonal skills