Technical Operations Manager at Raeanna Nigeria Limited

Location: Nationwide

Job Description
Overview of role:

• To lead, oversee and manage all aspects of Network Operations (Field Maintenance, NOC and technical operations) in accordance with Standard Operating Procedures, ensuring that these are consistent with Raeanna’s policies and mandate.
• To assist and support the Director of Strategy/Chief Operations Officer in developing the Network Operations programme strategy, plans, proposals and budgets with regards to staff management and operations in line with Raeanna’s mission.

Responsibilities

• Plan, prioritise and coordinate all network operations in order to achieve maximum programme outputs.
• Have responsibility for the overall execution of Raeanna Network Operation Centre (NOC) and field operations activities.
• Develop and implement systems and procedures in relation to maximizing productivity of all network operations staff.
• Conducting risk assessment procedures to analyze risk or changes in operations
• Continually develop, ensure implementation of and review Standard Operating Procedures, and other network operations work practices.
• Carry out regular monitoring visits of all technical operations.
• Oversee the training, assessment and monitoring of all staff carrying out technical operations.
• Ensure provision, supply, maintenance and safe and appropriate storage of all necessary technical materials and equipment.
• Design, develop, deliver and evaluate appropriate training programmes for network operations technical personnel.
• Build and maintain good working relationships with all staff to maximize capacity building objectives.
• Manage, motivate and develop the network operations team to perform to a high standard.
• Other assignment that may be assigned by the line manager.

Qualification Requirement

• This position requires a Bachelor's Degree in Telecommunications or Engineering related field.

Experience Requirement:

• At least 8 years of related experience with 5 years of Operations/Project/Resources management.

Required Knowledge:

• Knowledge of the standards, hardware and software associated with various telecommunications systems.
• Knowledge of the principles and practices of supervision and projects/operations management

Required Abilities:

• Ability to plan and critique the work of telecommunications specialists and professionals.
• Ability to present written technical and narrative information clearly and concisely.
• Ability to effectively communicate orally.
• Ability to establish effective working relationships with public officials, vendors, and other agency managers.
• Ability to develop and implement a strategic plan for the acquisition, installation, and maintenance of a telecommunications system.